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Change the game

Knowledge 2023

United for excellence


May 14 – 18, 2023


The Venetian Expo and Convention Center, Las Vegas

Join us at ServiceNow's Knowledge 2023, where we will showcase our latest innovations that are changing business and connect with experts from DXC Technology.

We are pleased to host an exciting roundtable session, “Changing the Game,” featuring Manchester United legend Denis Irwin. During this interactive session we’ll discuss the importance of innovation, agility, versatility and consistency in keeping up with rapid change. Be sure to register for this exclusive session as soon as the conference agenda builder goes live on April 18.

Please join us at Chica Restaurant on Wednesday, May 17 at 5:30pm for an exclusive customer appreciation reception.  Please let us know if you'll be able to attend.

In addition, as a platinum sponsor of Knowledge 2023, DXC will be hosting several other exciting and informative sessions.  See below for the full details.  During the events, engage in DXC speaker sessions and have individual discussions with our executives and experts. We want to help you discover the right approaches for your business.

Knowledge is a global celebration of ServiceNow's customers and its partners' customers. Learn about our partnership with ServiceNow.



Date: Wednesday, May 17, 3:00 PM

Location: Lando 4305

Speakers: Denis Irwin, Manchester United Legend; Arnab Sur, Global Alliance and Ecosystem Leader at DXC Technology

Denis Irwin, a legendary player from Manchester United is joining us! The Club, regarded as one of the greatest football teams and most valuable sports franchises globally, has historically faced the challenge of innovating to stay relevant. This introspective roundtable will focus on the importance of innovation, agility, versatility, and consistency allowing the team to stay relevant for their 1.1B+ fans during rapidly changing times. Discussions will focus on how we are collectively innovating on the ServiceNow® platform to address current economic challenges and industry disruption. 

Date: Tuesday, May 16 at 2:30 PM
Location: Lando 4202
Speakers: Richard Stubbs, DXC Global Practice Lead for ServiceNow; Praveen Gopu, Service Management Tribe Lead at Equitable

In today’s highly competitive market every customer/employee touchpoint counts. Companies need to aggressively inject technology into their enterprise strategy to reimagine experiences to differentiate their brand. Join this engaging panel discussion to hear from customers, TKE, Equitable and others about the importance of delivering seamless digital experiences across the continuum of the experience journey. This panel will discuss how they used ServiceNow® to delight stakeholders, advance their market position, and deepen loyalty.

Date: Tuesday, May 16; 11:00 AM
Location: Theater 4
Speakers: Russell Jukes, Chief Digital Officer, DXC Technology; Dave Wright, Chief Innovation Officer and Evangelist, ServiceNow

Has your organization embraced digital transformation, but is still struggling to achieve the desired business outcomes? Join this discussion between Chief Digital Officer Russell Jukes, DXC Technology, and Dave Wright, Chief Innovation Office, ServiceNow®, discuss five crucial lessons for changing the way organizations operate to unlock the full value of digital transformation. Hear about the challenges they overcame and how the ServiceNow® platform has been a strategic catalyst to drive value creation with speed and agility for lasting change.

Running and maturing your ESG program with ServiceNow ESG Command Center

According to IDC, the majority of surveyed organizations are looking to invest in technology to advance their ESG agendas. But many don't know where to begin or how to advance their programs. Attend this session to learn how to get started with ServiceNow® ESG Management, a key component of ServiceNow® ESG Command Center solution, and how these products and solutions can support your ESG maturity journey.


Panel: Expert to visionary: How ServiceNow certifications transformed careers

This panel discussion will cover the key benefits of achieving CTA and CMA certification, how these certifications have contributed to career advancement, and how to leverage skills to become leaders in the ServiceNow® community. Attendees will have the opportunity to learn from the experiences of these experts and gain insights into the benefits of pursuing these prestigious certifications. Attendees will have a deeper understanding of the value of CTA and CMA certification, and the opportunities these certifications can bring to their careers.

Our Speakers


Denis Irwin

One of the modern Manchester United greats, Denis Irwin’s career was one of steady progression to the biggest stage for club and country. He proved a natural, offering sterling service at left-back, with a keen eye for goal. His 1st season with United was 1990/91. In his 10th year and 500th appearance for the Reds he skippered the side to a home victory. He wore the armband again for the final home game that season – and hoisted the trophy – his 7th title. He retired after a glittering 12 years at Old Trafford in May 2002 and remains United’s 2nd most-decorated player, with 13 winner’s medals.

Praveen Gopu

Praveen Gopu is the service management tribe lead at Equitable and is responsible for IT service management, IT asset management (hardware and software), IT operations management, end-to-end monitoring of infrastructure/applications and IT automation functions that support all lines of business. He plays the role of ServiceNow product owner to drive digital transformation, improve the adoption of the platform and end user experience with various services, and improve system availability via AI/Ops.

Arnab Sur

Arnab is the Global Alliance and Ecosystem Leader at DXC Technology responsible for the strategic global partnerships with ServiceNow and Dynatrace. Previously, he led DXC's Americas ServiceNow Sales teams achieving double-digit growth. Before that, Arnab spent several years at companies such as ServiceNow, AT&T and other start-ups in Global Services, Sales, Alliance and GTM Leadership roles.

Russell Jukes

As Chief Digital Officer, Russell oversees the strategic delivery of Digital DXC across all IT projects and business applications globally. With 20+ years of proven leadership driving large scale change initiatives, optimizing IT costs, and building high performing teams; he directs DXC’s digital transformation. His world-class projects, based on automation and agile techniques, increase workforce productivity through leading edge, consumer grade technologies improving work environments. He’s held global positions in IT service management, transformation, data center and application consolidation.

Dave Wright

Dave is an experienced leader with 10+ years at ServiceNow in various roles. Currently as Chief Innovation Officer and Evangelist, he’s dedicated to improving workplace productivity. Dave’s helped thousands of organizations implement technology that streamlines business processes, increases efficiency, and reduces costs. Previously, he was VMware Vice President of Technical Services EMEA, and led the technical division for Northern and Southern Europe at Mercury Interactive from 2003-2005. Before that, he held senior technical and marketing positions at Peregrine Systems, Inc. for 6 years.

Richard Stubbs

Richard is the Global Offering Lead at DXC. He has a BSc Hons in Mathematics and joined CSC from BAE Systems in 1994. Following roles in delivery and account leadership, Richard was responsible for establishing CSC’s Global ServiceNow solution. He led CSC’s Service Management Portfolio before joining DXC on its formation in 2017 as Portfolio Director for Modern Workplace. Since January 2021, Richard has served as DXC's Global Practice Lead for ServiceNow.

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