Bring operational expertise to a unified agentic AI workspace that connects enterprise knowledge, automates workflows and maintains governance.
Most organizations have no shortage of AI ideas. The challenge is deployment and adoption at scale. Information sits fragmented across systems in industries ranging from financial services, to travel and transportation, to automotive and manufacturing — and beyond. AI pilots stall when governance, data access or change management fail to follow the concept through to production.
Amazon Quick is AWS' unified agentic AI workspace designed to address those issues, giving every employee access to AI-assisted research, decision making and task execution within a governed environment.
DXC Technology’s Amazon Quick Practice brings real-world deployment experience to help customers securely deploy and operationalize AI — experience that other implementation partners cannot match. DXC's 115,000 employees in 70 countries ran Amazon Quick, working through every element of the adoption process in a complex, multi-vendor environment, before we offered our services to customers. Amazon Quick Practice services, built on the DXC Xponential AI framework, cover the full lifecycle from use-case discovery and governance configuration through enterprise-wide rollout and custom agent development.
With critical information fragmented across ServiceNow, SharePoint and internal systems, DXC's 115,000-person workforce was spending too much time searching for answers . DXC deployed Amazon Quick as an enterprise agentic workspace. Employees began using AI Advisor Agent to query across enterprise systems, and structured and unstructured data, in natural language, cutting the time spent finding the right answer. The agent also delivers self-service AI tools spanning HR, IT support, sales, finance, legal and procurement. Approvals, procurement requests and compliance reporting are automated through Quick Flows and custom agents, reducing cycle times and freeing teams to focus on higher-value work. Amazon Quick's enterprise-grade security and DXC's governance framework help AI deployment pass the requirements of security, compliance and legal teams, removing a barrier that stalls most AI programs.
Expected outcomes: total cost of ownership cut by half over three years through unified data access, automation and agentic workflows; improved mean time to resolution through operational efficiencies; increased incident automated remediation; meaningful reduction in alert noise.
"Deploying Amazon Quick across DXC's global workforce gave us the opportunity to pressure-test at true enterprise scale. We've seen firsthand how AI, when connected to the way people work and the processes they rely on, can reduce friction, improve decision-making and help teams operate more effectively with the right guardrails in place. That experience now directly informs how we help our customers move beyond pilots and activate AI across their enterprises."
Russell Jukes
Chief Digital Information Officer, DXC Technology
When teams spend more time searching than acting, productivity suffers across every function. Amazon Quick brings together 40+ data connectors, including SharePoint, Salesforce and ServiceNow, into a single workspace. Employees query enterprise knowledge in natural language and act on the results, without replacing existing systems.
Deploying AI at scale requires security configuration, role-based access, data isolation and compliance controls from the start. DXC's Enterprise Adoption service track builds these foundations first, using the same governance frameworks validated across our own 115,000-employee deployment.
Approvals, ITSM tickets, RFP responses, procurement requests and compliance reporting represent thousands of labor hours per year in most enterprises. Amazon Quick Flows and Automate enable both no-code and complex multi-step automation. DXC's Agentic Workflow Design and Implementation service builds and deploys custom agents that integrate with the enterprise systems your teams already use.
When security or legal teams are blocking AI rollouts, the concern is usually legitimate: insufficient data governance, unclear accountability or missing usage controls. Amazon Quick's AWS-native security posture, including IAM controls, data isolation and responsible AI guardrails, addresses these requirements directly.
DXC's Amazon Quick practice is structured to meet organizations wherever they are in the AI adoption journey, from initial discovery through enterprise-wide deployment and ongoing operations. Responsible AI governance and the DXC Xponential AI framework run through every engagement.
DXC's role is to make Amazon Quick work at enterprise scale, not to hand over a platform and step back. Our practice is grounded in direct deployment experience, a structured adoption methodology and full-lifecycle capability from strategy through ongoing managed services.
Amazon Quick is a strong fit for work that is document-, reasoning- and workflow-heavy, providing an open architecture that plugs into specialized back-end systems to close the loop.
Our Amazon Quick team has industry expertise to identify the right-fit use cases across industry and business functions. A few samples where Amazon Quick's agentic platform can turn workflow into orchestrated automation are:
Financial Services
Loan document processing using agentic retrieval-augmented generation (RAG) to extract and validate mortgage data, reducing processing time from days to minutes. Know Your Customer and onboarding support, with custom agents wired to external data sources for identity verification workflows.
Travel and Transportation
Disruption impact assessment when a hub goes down, as Quick agents scan flight manifests, map affected passengers and connections, and triage by loyalty tier, enabling faster resolution at scale. Policy lookup and crew scheduling support for operational decision-making.
Automotive and Manufacturing
Regulatory compliance reporting for the EU’s Registration, Evaluation, Authorisation and Restriction of Chemicals (REACH), ISO 9001 and IATF 16949 documentation, compiled, tracked and submitted with agent assistance. Warranty claim processing, including data extraction and classification with routing to engineering and supplier recovery workflows.
Technology and SaaS
Engineering helpdesk and incident triage with agents handling Tier-1 support, runbook lookup and alert noise reduction via native PagerDuty and Jira integration. Security incident investigation that aggregates SIEM alerts, cross-references CVE and threat intelligence, maps blast radius and drafts incident timelines for analyst approval.
Government and Public Sector
Citizen services contact center support handling benefit status, permit queries, service referrals, and payment questions. Freedom of Information (FOI) and Freedom of Information Act (FOIA) request processing with agents that extract, classify and redact candidate text, then draft responses within statutory deadlines for legal team approval.
Cross-industry
Use cases include supply chain and procurement automation, AI operating model governance, sales RFP analysis, and risk and compliance reporting.
Discover how DXC Amazon Quick Services can help you.
