Humans and agents working together to solve real business problems and creating competitive advantage.
Enterprise Applications Services for Salesforce
Integrate modern front-end solutions with legacy enterprise systems.
A modern approach to your front office that unlocks data and drives business value
The DXC and Salesforce partnership enables customers to maximize the value of the full Salesforce platform by delivering an integrated customer, partner and employee experience.
In partnership with Salesforce, we help our customers seamlessly integrate modern front-end solutions with legacy enterprise systems, and delivering out-of-the-box features or building customized applications to meet specific business requirements.
Meet your new service agent
Agentforce provides Salesforce customers the opportunity to rapidly build and deploy autonomous agents to execute tasks that boost employee productivity and customer engagement.
DXC’s Accelerator for Agentforce was designed to help our customers proceed safely and confidently to incorporate AI- service efficiencies into their employee and customer experiences.
DXC’s team of certified Salesforce AI experts work with you to demystify AI and incorporate it into your business processes. We safely guide you to launch your first two Agentforce use cases.
Rapidly build and deploy autonomous agents to execute tasks that boost employee productivity and customer engagement.
Agents proactively resolve service requests without requiring human intervention, while operating within clear guardrails to follow their instructions.
Enterprises must adopt a customer-centric approach to modernization
This requires a deep understanding of the customer journey, as well as the ability to leverage data analytics to gain insights into behavior and preferences while integrating with other systems, such as inventory management and shipping, to provide a seamless end-to-end experience driving customer loyalty and growth.
Together DXC and Salesforce provide a range of tools to improve customer experience, from customer data management to personalized marketing campaigns, and bring the design and engineering services to create a seamless personalized experience for customers resulting in increased customer satisfaction and loyalty.
Global enterprises are complex, but complexity is no longer an excuse
Enterprises need to ensure that their platform is scalable, flexible, and can adapt to changing business needs but this requires a high degree of customization including custom pricing, contract management, and standardization challenges.
Together DXC and Salesforce deliver E2E transformation services - configuring the platform to support their unique business processes, integrating the platform with other enterprise systems, and building configured or customized applications that meet specific business requirements.
Legacy systems were not designed to integrate with modern front-end systems
The complexity of connecting legacy back-end systems with modern front-end systems can make providing a single view of the customer a challenge — due to data residing in different systems and silos, the lack of APIs, and data structures that don’t communicate.
DXC and Salesforce have partnered to provide end-to-end digital transformation solutions that help enterprises modernize their legacy systems and integrate them with modern front-end systems to maximize the value of the full Salesforce platform.
Key Features
Modern, contemporary experience
A customer-centric approach prioritizes the needs and expectations of clients, improving satisfaction and loyalty. DXC and Salesforce empower enterprises to offer personalized experiences, implement efficient custom pricing models, and streamline contract management processes.
Intelligent integration
DXC's expertise in complex system integration and Salesforce's customizable solutions enable enterprises to effectively manage and simplify the complexities of industrial commerce. By centralizing data and processes, businesses can optimize efficiency and enhance decision-making.
Legacy systems modernization
DXC and Salesforce provide a robust platform for integrating legacy systems with modern front-end systems, ensuring a seamless customer experience. The integration process reduces costs, streamlines operations, and minimizes risks associated with adopting new technologies.
Capabilities
Procurement and supply chain modernization
Simplify and streamline procurement and supply chain operations to improve performance, increase controls and compliance, reduce cycle time, improve efficiency and visibility, and reduce transaction costs.
Data-driven decisions
Connect all your customer data from legacy systems to build a harmonized data model for a single customer view empowering departments with unified customer profiles and real time activity using Salesforce Data Cloud.
iCommerce - B2B modernization
B2B buyers deserve a better digital commerce experience. Deploying industrial e-comm at scale isn’t out of reach for industrial organization. You can deliver industry specific solutions that can be tailored to our customers' operational needs.
Insights
Decision intelligence: Thriving in the Age of AI
To make magic with artificial intelligence, start with a clear business objective.
It’s time for great industrial e-commerce
While adapting to the needs of today’s digital-first shoppers is a tall order, the rewards of doing so include access to higher profits and customer retention.
Mastering platform-driven business
A new era of data pipelines and digital platforms, driven by software engineering, will create organizations designed for flow and business transformation.
