DXC Business Process Services

BPS refers to the outsourcing or transformation of business operations such as customer service, finance, insurance processing and banking operations to specialized providers. DXC’s BPS offerings help organizations reduce operational costs, improve efficiency, enhance customer experience and accelerate digital transformation. By leveraging automation, AI and deep industry expertise, DXC enables clients to focus on strategic growth while optimizing day-to-day operations.

DXC’s Insurance BPaaS provides end-to-end policy administration across life, wealth, and property & casualty insurance. It helps insurers migrate from legacy platforms to modern, cloud-enabled systems using AI-powered conversion tools. DXC also supports claims processing, billing, reinsurance and compliance — all delivered through scalable, secure platforms that reduce costs and improve agility.

DXC’s Contact Center Experience BPO goes beyond traditional call centers by integrating AI, automation and omnichannel engagement. Virtual agents handle routine inquiries with high accuracy, while human agents focus on complex, empathetic interactions. DXC supports 250M+ customer interactions annually in 28 languages, with remote-enabled teams and advanced analytics that improve resolution rates, customer satisfaction and sales conversions.

DXC’s Banking BPO services include robust support for regulatory compliance, fraud detection and dispute resolution. With decades of experience in retail and commercial banking, DXC helps institutions manage loan servicing, card issuing and transaction processing while ensuring adherence to global regulatory standards. AI and analytics tools enhance fraud detection accuracy and streamline reporting processes.

DXC integrates a range of advanced technologies into its BPS offerings, including:

• AI for predictive analytics and intelligent decision-making
• Robotic process automation (RPA) for high-volume task automation
• Cloud-native platforms for scalability and flexibility
• Data analytics for real-time insights and performance tracking
• Cybersecurity frameworks to protect sensitive data and ensure compliance

These technologies enable DXC to deliver faster, smarter and more secure business operations.

DXC is a licensed TPA in the US, Canad, and Australia, with rigorous governance and compliance frameworks. We adhere to global standards such as GDPR, HIPAA and ISO certifications. DXC’s BPS solutions include built-in data protection, audit trails and risk management protocols to safeguard client information and ensure regulatory compliance across industries.