Harness AI-powered automation and decades of domain expertise to run finance, banking, insurance and customer engagement operations smarter, at lower cost and with measurable outcomes.
Running business-critical operations — from finance processing to customer experiences to core banking — demands more than sufficient headcount and good intentions. It demands leveraging business process services with proven delivery capability, embedded technology and the scale to absorb complexity without adding cost.
DXC Business Process Services (BPS) covers the full spectrum of enterprise operations and combines decades of domain expertise with analytics, AI-powered intelligent automation and global delivery infrastructure to help organizations cut costs, meet compliance obligations, improve customer experience and free their teams to focus on business growth. Our commitment to driving value via business process as a service (BPaaS) is evidenced by our extensive BPS services portfolio that addresses critical operational challenges.
With 250 million+ customer interactions managed annually, 80 million+ loans under management, 9 billion+ banking transactions processed each year and 20 million+ vendor invoices handled by 3,500+ specialists, DXC delivers business process solutions and business process transformation services at a scale that is difficult to replicate and a depth of industry knowledge that takes decades to build.
Coats transformed its Finance & Accounting into a streamlined, digital-first capability, improving responsiveness and reducing complexity and spend by two-thirds.
DXC stood up a Spanish-language IT helpdesk spanning voice and digital channels, giving every employee native-language support from day one. The service scaled with the bank through 50+ new branch openings, with employee satisfaction holding at 99% throughout.
DXC designed and implemented a cloud-first customer engagement platform on Amazon Connect, delivering a consumption-based commercial model, a modern agent and customer experience, and a foundation for AI business process optimization — in seven months.
Consolidate your most complex banking operations under a single partner with 45+ years of domain expertise, AI-powered automation and local regulatory knowledge. DXC reduces operating costs, tightens controls and delivers scalability that most in-house teams cannot match.
Scale enterprise customer engagement without the overhead of running a contact center in-house. Choose from a complete managed service combining our 8,000+ agent global workforce with an AI-powered platform built on Amazon Connect, or the platform alone for organizations that want to modernize while keeping their own teams.
Convert your transaction-heavy finance function into a digital-first, lower-cost operation spanning procure-to-pay, order-to-cash and record-to-report. DXC's AUTOFLOW platform embeds AI and automation across every process, delivering measurable efficiency gains and the flexibility to scale with demand without proportional headcount growth.
Modernize insurance operations at pace on a modular, digital platform backed by 6,000+ specialists and more than 13 million policies under administration. DXC enables insurers to reduce operational costs, enter new markets and transform legacy processes without the risk or disruption of wholesale replacement.
Drawing on extensive expertise across financial services, insurance and customer-facing operations, DXC manages complex processes for more than 225 enterprises worldwide using AI-enabled automation that drives measurable results and significant cost reductions. Our flexible, accountability-focused approach transforms capital-intensive operations into scalable services, managing compliance obligations, seamless omnichannel engagement and workload volatility that would strain internal teams.
DXC boasts 45+ years of banking operations experience, 20+ years of CFO partnerships in finance and accounting, 35+ years of contact center expertise and a dedicated team of 6,000+ insurance BPS specialists.
DXC supports 225+ clients across 100 countries, with delivery hubs providing local regulatory knowledge in banking, insurance and finance, and contact center operations in 28 languages. Evolving regulations can be costly to manage internally. We are a licensed third-party administrator in the US, Canada and Australia, and are certified across GDPR, PSD2, PCI DSS and HIPAA, and build compliance controls into the design of every process we run.
Manual, fragmented processes across finance, banking and customer engagement drain capital and management focus away from growth. DXC assumes operational responsibility, converting fixed in-house costs to a variable managed service model.
DXC's BPS services run production AI today, driving measurable outcomes for clients including efficiency gains in finance processing, intelligent routing of contact center interactions and cost savings of up to 50%.
We offer personalized, omnichannel experiences that drive loyalty, with pre-built industry templates and AI-powered engagement capabilities across insurance, banking, automotive, retail and the public sector. For customers running on-premise or first-generation systems, DXC takes a progressive modernization approach, stabilizing critical systems through managed services while building a roadmap to cloud-native, AI-enabled operations.
Our engagements are structured around measurable business results and scalable with demand and efficiency gains. When demand surges due to seasonal peaks, business growth or any other factor, we provide the operational elasticity most in-house teams cannot provide. DXC's managed services model delivers elastic capacity including AWS serverless architecture for contact centers that scales in real time, and automation-led finance processing that absorbs volume increases without proportional headcount growth.
DXC integrates cutting-edge technologies into every BPS services engagement:
Our AI and machine learning provide predictive analytics, intelligent routing and decision automation
RPA enables high-volume business process task automation services for speed and accuracy.
Cloud platforms are the foundation of scalable, secure infrastructure for global BPO service delivery.
Data and analytics incorporate real-time dashboards, KPI tracking and actionable insights.
Cybersecurity covers end-to-end protection for sensitive data and transactions.
We offer tailored delivery models to meet your operational and strategic needs:
Our Business Process as a Service (BPaaS) solutions are platform-enabled services with outcome-based pricing.
Our managed services provide full-service outsourcing with SLAs and governance.
Our hybrid models are co-managed solutions with shared responsibilities.
Onshore, nearshore and offshore global delivery centers enable cost savings and coverage optimization.
Learn how community banks can embrace digital transformation, confronting challenges and embracing modernization to innovate rapidly without raising costs or taking on risky core replacement projects.
Conversational AI automates customer service and consumer interaction for insurers, providing capabilities to grow customer conversion, and improve IVR authentication and call routing.
Make sure your digital agents are delivering value and customer service satisfaction right out of the gate.
To remain competitive, we needed to consolidate, standardize and modernize our processes with a strategic partner.
Success is measured beyond contractual indicators. It’s also in the quality and friendliness of attention, the outstanding adaptability to changes and the constant search for improvements and value generation.
DXC took us from a legacy solution and moved us to a cutting-edge cloud platform that provides better customer and agent experience with the economic benefits of a fully consumption-based commercial model. The business will achieve much-improved customer engagement together with higher levels of digital quality assurance to meet regulatory obligations.
BPS refers to outsourcing business operations such as customer service, finance, insurance processing and banking to specialized providers for optimization and transformation. DXC's BPS offerings help organizations reduce operational costs, improve efficiency, enhance customer experience and accelerate digital transformation.
With 250 million+ customer interactions managed annually, 80 million+ loans under management and 20 million+ vendor invoices processed each year, DXC brings the scale to take on mission-critical processes reliably at global scope. By using automation, AI and deep industry expertise, DXC enables clients to focus on strategic growth while optimizing day-to-day operations.
DXC's Insurance BPaaS provides end-to-end policy administration across life, wealth, and property and casualty insurance. It helps insurers migrate from legacy platforms to modern, cloud-enabled systems using AI-powered conversion tools. DXC also supports claims processing, billing, reinsurance and compliance — all delivered through scalable, secure platforms that reduce costs, improve agility and support operational efficiency.
DXC Cloud Contact Center combines a production-grade AI platform built on Amazon Connect with a global managed services workforce, going beyond traditional call centers to deliver measurable business outcomes across every channel.
Virtual agents handle routine inquiries with high accuracy, while human agents focus on complex interactions. AI capabilities in production today include generative AI Agent Assist, intelligent routing, voice-to-voice translation and conversational analytics.
DXC Banking Business Process Services build compliance into every process it runs, with integrated services for KYC, AML, transaction monitoring and regulatory reporting.
This approach has measurable results. For NatWest Group, DXC's digitized check-clearing process — including automated image fraud detection powered by machine learning — saved the bank more than £50 million annually in potential fraud losses. At a leading Spanish bank, DXC delivered a 30% reduction in total cost of ownership over a 10+ year partnership.
DXC Finance and Accounting BPS reduces operating costs through AI-powered automation embedded across procure-to-pay, order-to-cash and record-to-report processes.
DXC’s proprietary AI hyperautomation engine drives 50-60% efficiency gains through touchless invoice processing, and automates reconciliations, cash application and period-end close. The managed services model shifts costs from fixed to variable, scaling with business demand rather than carrying the full expense of in-house operations regardless of volume.
DXC clients routinely achieve 30%+ savings on finance costs. Coats Group reduced its finance and accounting spend by two-thirds by partnering with DXC.
