AI-powered end-to-end device experience that keeps employees productive and costs predictable
Large, diverse device fleets are getting harder to manage well in enterprise digital workplace environments, but IT employees shouldn’t be burdened by that complexity. In these complicated ecosystems, devices are difficult to secure. Also, inconsistent device experiences (including slow onboarding and refresh cycles) quietly erode productivity, while vendor management consumes resources better spent on strategic work. For instance:
DXC bundles lifecycle management, AI-driven device intelligence and performance-based refresh into a single managed service, so devices arrive ready to work and stay that way. Self-healing automation resolves common issues before they reach the service desk, and AI intelligence determines when a device actually needs to be refreshed instead of replacing it on a fixed schedule. DXC is a recognized leader and manages 6.9 million+ devices and 1 million+ virtual desktops globally.
The automaker enhanced the employee experience and reduced downtime, while enabling help desk experts to support the business remotely.
The large manufacturer of glass containers transformed IT service delivery with a friction-free technology experience across its global workforce.
Remove overhead with our managed services and dedicated delivery team.
AI-monitored device management with persona-based provisioning gives every employee the right device, configured correctly, from day one. Managed device deployment services include AI-driven compliance and enforced patching for 99% compliance as part of endpoint management keeping every device secure without manual intervention.
End-to-end IT asset lifecycle management from procurement through end-of-life, with zero-touch operations and zero-gap fulfilment, eliminates coverage gaps before they impact the employee experience. Fifty percent of issues are resolved before employees notice them — and employees reclaim 15 hours per month they would have otherwise lost to IT friction.
With 500+ self-heal automations and 5,000 scripts, we resolve common issues automatically, driving 60% fewer service desk calls and improving resolution time — 50% faster MTTR.
AI scoring matches a device's actual performance to the employee's real compute needs, avoiding unnecessary refresh spend. We deliver 42% faster deployment and reclaim 2.4 days per refresh cycle versus fixed-schedule approaches.
Virtualized desktops and applications from the data center or cloud extend secure access to any device.
Software and hardware license tracking and compliance are built in to give IT visibility into the full cost of the device estate.
AI-powered agentic support is bundled directly into the device experience — not bolted on after the fact. Agentic AI proactively detects, diagnoses and resolves device issues without employee involvement, delivering the full "device productivity experience" from day one. IT gets the benefit of 60% fewer service desk calls.
Device fleets keep growing more complex, but budgets and IT teams don't grow at the same rate. DXC's approach targets the specific pressure points of managing devices at scale, and delivers up to 50% reduced device spend in year one.
DXC combines AI-driven device intelligence focused on device experience and IT workload optimization with a dedicated delivery model. So customers get agentic AI at the heart of every interaction, every device, every experience — without building it themselves.
We aggregate device experience, asset, management and ticketing data into a single view of device health, security and compliance.
.svg){kind=icon}
A standard "day one" product pack includes 500+ self-heal automations and 5,000 scripts, so value starts immediately.
Performance-Based Refresh uses device scoring to avoid unnecessary spend on devices that don't yet need replacing.
Customer delivery teams continuously build new automation use cases throughout the engagement, not just at setup.
Promote efficiency for your workforce by applying advanced technologies, including artificial intelligence, and fostering an always-on digital ecosystem available to workers anytime, anywhere.
Device management must be handled in the context of the user experience and employee preferences about whether to use Windows, Mac,or touch devices like the iPad.
DXC UPtime™, our Experience Platform that provides centralized AI-driven workplace services, helps us get fully to "Digital DXC."
Your IT experience should change with it.
Talk to a DXC Workplace expert.
DXC Device Services is a managed service that combines device lifecycle management, AI-driven device intelligence and performance-based refresh into one offering, covering everything from initial provisioning through ongoing support to eventual replacement.
Self-healing automation resolves common device issues automatically. AI-based scoring also determines when a device genuinely needs replacing, instead of following a fixed schedule.
DXC manages 6.9 million+ devices and 1 million+ virtual desktops globally through this model, and has been recognized by ISG for delivering frictionless device lifecycle services.
DXC Device Services reduces costs primarily through performance-based refresh, which uses AI scoring to identify devices that don't actually need replacing yet. This avoids the unnecessary spend that comes with fixed-age refresh cycles, where every device gets replaced on the same schedule regardless of condition.
Self-healing automation also cuts costs by resolving issues before they generate a service desk ticket. Customers see up to a 20% reduction in ticket volumes and 50% faster mean time to resolution as a direct result.
Combined, these capabilities deliver up to 50% reduced device spend in the first year for customers adopting the model.
DXC's Device Intelligence Hub aggregates device experience, asset management and ticketing data into a single view, something most providers handle as separate, disconnected systems. This unified view is what makes proactive remediation and accurate refresh recommendations possible.
DXC also ships a standard "day one" automation pack with 500+ self-heal automations and 5,000 scripts already built, so value starts immediately instead of after months of custom development.
A dedicated customer delivery team continuously builds new automation use cases throughout the engagement.
DXC Device Services addresses three recurring problems: device fleets that have grown too complex to manage consistently, employee experiences that vary by device or location, and the high cost of building device intelligence capabilities in-house.
AI-monitored, persona-based provisioning gives every employee the right device configured correctly from day one, regardless of fleet size. Bundling lifecycle management with self-healing automation closes the experience gap by resolving many issues before an employee notices them.
For the cost challenge, an outsourced managed service with a dedicated delivery team removes the overhead of building this capability internally, while still delivering 99% compliance through enforced patching.
Traditional device refresh cycles replace hardware on a fixed schedule, typically every three to four years, regardless of how each device is actually performing. This approach often replaces devices that still work fine while leaving struggling devices in service until their scheduled cycle.
AI-driven device management continuously scores device performance against real usage data, catching problems and refresh needs as they emerge instead of waiting for a calendar date. This also surfaces opportunities for self-healing automation to fix issues at the point they occur, before they become tickets.
DXC Device Services connects directly to DXC's other Workplace capabilities instead of operating as an isolated function. Device health and compliance data feed into Service Desk and the new agentic support experience, so support agents see device context immediately when a ticket comes in.
Asset management for software and hardware licensing is also built into Device Services, giving IT one place to track the full cost of the device estate instead of managing it separately.
The DXC Experience Platform ties this together, feeding device intelligence into the same Experience Analytics used across Support Services and Workplace Experience.
