At this year’s summit, DXC will showcase how we help organisations move beyond AI experimentation to achieve real, operational outcomes. As a trusted enterprise partner, we combine deep ServiceNow expertise with production-ready AI solutions to drive meaningful transformation across complex environments. Through proven ServiceNow delivery capabilities, scalable AI implementations, and compelling local customer success stories, DXC enables organisations to modernise critical systems with confidence. Our approach focuses on measurable ROI, operational resilience, and sustainable innovation — ensuring AI initiatives translate into tangible business value. Join us to discover how DXC helps enterprises accelerate their AI journey, unlock efficiency, and turn ambition into impact. Sessions Breakout 3 – IT Track: From Operational Complexity to Operational Confidence with ServiceNow and AI Date/time: 24 March 2026 | 12:20pm to 12:40pm Room: Heliconia Junior Ballroom 3512 Speaker: Sachin Bhasin – Architect, ServiceNow Practice ASEAN, DXC Technology Learn how a leading, highly regulated enterprise transformed mission-critical operations to deliver greater resilience, visibility, and performance using ServiceNow. DXC will share a real-world transformation story demonstrating how unified service management, operations, and asset intelligence created a real-time executive view of business operations. By establishing a digital twin of operational environments, the organization gained the ability to simulate scenarios, anticipate demand, and plan capacity with confidence. Building on this foundation, the organization is advancing toward Generative AI and agentic automation to enable faster decision-making and more adaptive operations. Join this session to see how organisations can move from AI ambition to operational performance with ServiceNow and DXC.
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