AI-powered support delivering IT end-user services that resolve issues before they slow employees down. From self-service to guided support and proactive fixes, support solutions that are designed to do the work for you.
Traditional IT support asks employees to hunt down IT to solve their problems and then wait for a callback, a ticket update or a fix that arrives after the workday is already disrupted. DXC Support Services has reimagined the IT support journey and puts agentic AI at the heart of every employee support interaction. Our agentic support experience is an AI-powered solution that gets employees back to work faster, while complex cases still reach the right human specialist. It can resolve issues autonomously, meeting employees wherever they already work (Teams, chat, voice, email) and requiring no new habits or tools. With common moments of friction removed by design, employees get back to work, and the AI engine continues to improve the experience. DXC supports 36 million+ contacts a year across 56 person-to-person interactions and 109 digital languages, and is a recognized leader by analysts such as ISG and Nelson Hall.
DXC manages Carnival’s core IT infrastructure across all operational environments including shipboard systems, shoreside offices and port facilities.
The firm outsourced its service desk to DXC, cutting unnecessary ticket escalations across phone, email, web and chat.
DXC is helping us bring innovation to our end-user services. Their expertise and experience are driving AI, ML and automation across our network and desktop space.
Employees stuck in an end-user self-service loops lose time they should be spending on their work. DXC's approach is built to shorten or remove that loop.
The employee experience your teams always wanted – human-led agentic AI support operations, designed for immediate adoption. You gain a faster, smarter AI front door to your workplace with continuous improvement analytics to resolve issues autonomously. Less manual intervention means fewer errors and lower operational cost, without pulling human agents off complex cases. Predictive triage and dynamic workflows route issues to the right fix the first time, thanks to AI – no long waits or disconnected handoffs. Employees will experience always-on support across chat, voice and email, with predictive analytics that resolve some issues before workers notice them. When employees do need to connect with a human to solve more difficult issues, they will be routed to the right specialist.
Our AI-powered, productivity-focused approach improves operations and streamlines support where you need it most.
DXC combines an AI-powered platform with a human+ delivery model. Routine issues resolve automatically; complex cases still reach an expert.
The new agentic support experience orchestrates AI-enabled channels, proactive fixes and continuous improvement analytics into a single, self-improving support layer — so only the complex issues reach a human for resolution.
Support is available in 56+ languages across 68 countries, with consistent service levels regardless of location.
.svg){kind=icon}
Virtual, mobile and onsite help, including IT lockers and walk-in centers, meet employees in the channel fits the moment.
Promote efficiency for your workforce by applying advanced technologies, including artificial intelligence, and fostering an always-on digital ecosystem available to workers anytime, anywhere.
To keep workers invested in the business, provide an amazing workplace experience that is built on recognizing and responding to their sentiments and perceptions about technology services.
Modern digital workplace experience enabling employees to access support, tools and information seamlessly.
Your IT experience should change with it.
Talk to a DXC Workplace expert.
DXC Support Services is a digital-first IT support offering that combines a 24/7 omnichannel service desk, hands-on site support and the new agentic support experience, an AI layer that resolves issues autonomously where possible.
Instead of routing every request to a human agent first, predictive triage and dynamic workflows resolve common issues immediately and escalate complex cases to the right specialist, keeping response times short without sacrificing support for harder problems.
DXC supports 36 million+ contacts per year across 50+ person-to-person and 109 digital languages through this model.
DXC Support Services reduces costs mainly by resolving issues before they require a human agent. Up to 95% of issues can be resolved through AI without escalation, and ticket deflection reaches up to 65% across supported channels.
Predictive triage also shortens the time spent on issues that do reach an agent, cutting cost per contact by up to 58% and improving time –to resolution by up to 65%. Site Support adds self-service options like IT lockers and vending machines, reducing the volume of issues that need a scheduled visit.
Combined, these capabilities lower the per-contact cost of support while maintaining high satisfaction, with DXC reporting a 98% customer satisfaction score.
Most service desks rely primarily on human agents working through a ticket queue. DXC Support Services adds agentic support experience, an AI layer that resolves issues autonomously and only routes exceptions to a specialist, changing the default from manual triage to automated resolution.
DXC also supports more languages and locations than most providers, covering 56+ languages across 68 countries with consistent service levels. Site Support extends this with hands-on, on-site assistance alongside self-service options like IT lockers and walk-in centers.
DXC Support Services addresses three common problems: employees stuck in slow, manual ticket queues, support experiences that vary depending on the channel used and the high cost of staffing traditional support at scale.
Predictive triage and dynamic workflows route issues to the right fix on the first attempt, cutting time-to-resolution by up to 65%. Agentic AI keeps the experience consistent whether an employee reaches out by chat, voice or email, removing the need to learn different processes for different channels.
Minimizing manual intervention also reduces operational cost without removing human agents from complex cases, helping DXC maintain a 93% first-contact resolution rate.
Agentic support experience is DXC's AI-driven support capability that resolves employee IT issues autonomously, combining a digital agent, automated and assisted delivery, and continuous improvement analytics.
When an employee raises an issue, the system first attempts automated resolution using predictive triage and known fixes. If the issue needs human judgment, it routes to the right specialist instead of a general queue, reducing the back-and-forth common in manual ticketing systems.
This approach is designed to resolve routine issues without escalation. DXC reports up to a 95% AI resolution ratio and up to 65% faster time-to-resolution for issues handled through this model.
Traditional service desks depend on available agents and ticket queues, which creates delays even for issues with known fixes. As IT environments and support request volumes grow, this model becomes harder to scale.
AI-driven support resolves known issue patterns automatically and reserves human agents for cases that genuinely need judgment, reducing wait times for routine requests while keeping support quality high for complex problems.
DXC Support Services applies this model at scale, supporting 36 million+ contacts per year across 50+ languages while maintaining a 98% customer satisfaction score.
Organizations should look for proof of AI-driven resolution rates, not just response time commitments. Ask for specific figures: the percentage of issues resolved without escalation, first-contact resolution rate and average cost per contact.
Language and location coverage matter for global organizations. DXC Support Services covers 56+ languages across 68 countries with consistent service levels, a useful benchmark for comparing other providers.
Independent recognition is also a useful signal. DXC has been named a Leader in the Gartner Magic Quadrant for Outsourced Digital Workplace Services for three consecutive years – 2023, 2024 and 2025, reflecting sustained performance over multiple years, not one strong year.
