Join us as we explore the latest innovations we’ve realized with ServiceNow. At Knowledge26, DXC will showcase its ability to move enterprises beyond AI experimentation toward connected, data-driven decisions and value realization. DXC will be hosting multiple events and exclusive presentations, with select sessions requiring pre‑event registration. You can also meet us at our booth and attend multiple DXC speaking sessions during the Knowledge26 program. Stay tuned for more updates! Sessions Think Big session Date/Time: TBD Location: Wynn, room is TBD Speakers: Jenna Colman, Global Offering Leader- Assure Smart Apps, Insurance Software & BPS, DXC Technology AI that works for insurers: inside the DXC and ServiceNow partnership What if you could reduce claims leakage, accelerate underwriting, and eliminate swivel‑chair work without disrupting core systems? With DXC solutions built on ServiceNow, insurers modernize their highest‑friction processes first, delivering value incrementally and safely. By combining Agentic AI with intelligent workflows, DXC automates claims from FNOL to payment while streamlining underwriting intake and risk assessment. The result is faster, more consistent decisions and measurable business outcomes powered by a more connected, intelligent operation with DXC and ServiceNow. Customer story Date/Time: TBD Location: TBD Speakers: Andrea Mangual White, Director, Digital Technology Services, GrifolsPaloma García Herrero, CMA, SBG Iberia Delivery Lead, DXC TechnologyRebeca Gállego, CMA and managing consultant, DXC Technology 3 areas leaders must elevate to drive sustainable AI enabled change As organizations enter the AI era, the challenge is not the technology itself but preparing the organization to adopt it effectively. Building the right level of readiness is essential to advance in maturity and translate AI’s potential into real business value. This session will explore the key priorities and prerequisites that global organizations with deep legacy foundations must address to enable AI adoption. We will focus on overcoming resistance to change, driving sustainable AI enabled transformation, and maximizing return on investment. AI Innovation Zone Date/Time: TBD Location: TBD Speakers: Jenna Colman, Global Offering Leader- Assure Smart Apps, Insurance Software & BPS, DXC TechnologyRick Kephart, Senior Manager-Assure Smart Apps, Insurance Software & BPS, DXC Technology Insurance policy in your pocket – automating the customer journey with agentic AI Your life runs on your phone—so should your insurance. Today, insurers can deliver a true “policy in your pocket” through a smart, intuitive application that puts customers in control. Visit the AI Innovation Zone to experience DXC’s AI‑driven, modular solution that automates the customer journey end to end, from real-time alerts and care navigation to claims. More than just an app, it’s a personal insurance concierge—powered by data and driven by intelligence. Broadcast studio session Date/Time: TBD Location: Wynn, room is TBD Speakers: Terese Pate, CTO, Enterprise Transformation Platforms (ETP), DXC Technology Customer zero: DXC’s AI-first blueprint for enterprise back-office reinvention What does it take to truly lead AI-first enterprise transformation? DXC didn’t just advise on it — we lived it. As Customer Zero for ServiceNow®’s Core Business Suite, DXC is deploying agentic AI across HR, Finance, IT, Legal, and Procurement under a unified Global Business Services model. This isn’t experimentation — it’s execution at enterprise scale. Hear how DXC’s inside-out approach is building a repeatable blueprint for back-office reinvention that clients can activate faster, smarter, and with confidence. Speakers Jenna Colman Global Offering Leader- Assure Smart Apps, Insurance Software & BPS, DXC Technology Jenna is passionate about customers, technology and continuous improvement and has experience leading corporate initiatives to increase automation and improve efficiency. She brings 25+ years of software consulting, implementation, product management and ongoing operations experience in various industries, including supply chain, warehouse management and insurtech. Jenna serves on the Board of Directors for Charleston Women in Tech (CHSWIT), whose mission is to connect, support and prepare women of all ages for careers in technology. Most weekends you can find her reading, watching college football, supporting the Philip Simmons High School marching band or volunteering for Scout Troop 519. Connect with Jenna on LinkedIn Rick Kephart Senior Manager-Assure Smart Apps, Insurance Software & BPS, DXC Technology Rick Kephart is an operations and technology leader with more than 25 years of experience driving transformation across insurance and financial services. He specializes in designing and deploying solutions that bring together people, process, and technology to deliver measurable business outcomes. Rick has led large-scale modernization efforts across claims and back-office operations using workflow automation, intelligent intake, and AI-enabled applications. His focus is on building systems that are designed for user experience and real business impact, ensuring technology is embedded in the operating model to improve speed, quality, and performance. Connect with Rick on LinkedIn Terese Pate CTO, Enterprise Transformation Platforms (ETP), DXC Technology Terese Pate is the Global Chief Technology Officer (CTO) for Enterprise Transformation Platforms (ETP) at DXC Technology, where she drives technology strategy and innovation across enterprise platforms. She is accountable for strategic partnerships, technical vision, and transformative initiatives that enable scalable, secure, and future‑ready solutions. In her role, Terese builds integrated platform solutions that bring together leading partner technologies with DXC’s services and engineering expertise. Leveraging more than 20 years of IT experience, she applies deep expertise in platform engineering and delivery to help clients achieve the next level of AI outcomes by combining advanced technologies with DXC’s global capabilities. Connect with Terese on LinkedIn
Jenna Colman Global Offering Leader- Assure Smart Apps, Insurance Software & BPS, DXC Technology Jenna is passionate about customers, technology and continuous improvement and has experience leading corporate initiatives to increase automation and improve efficiency. She brings 25+ years of software consulting, implementation, product management and ongoing operations experience in various industries, including supply chain, warehouse management and insurtech. Jenna serves on the Board of Directors for Charleston Women in Tech (CHSWIT), whose mission is to connect, support and prepare women of all ages for careers in technology. Most weekends you can find her reading, watching college football, supporting the Philip Simmons High School marching band or volunteering for Scout Troop 519. Connect with Jenna on LinkedIn
Rick Kephart Senior Manager-Assure Smart Apps, Insurance Software & BPS, DXC Technology Rick Kephart is an operations and technology leader with more than 25 years of experience driving transformation across insurance and financial services. He specializes in designing and deploying solutions that bring together people, process, and technology to deliver measurable business outcomes. Rick has led large-scale modernization efforts across claims and back-office operations using workflow automation, intelligent intake, and AI-enabled applications. His focus is on building systems that are designed for user experience and real business impact, ensuring technology is embedded in the operating model to improve speed, quality, and performance. Connect with Rick on LinkedIn
Terese Pate CTO, Enterprise Transformation Platforms (ETP), DXC Technology Terese Pate is the Global Chief Technology Officer (CTO) for Enterprise Transformation Platforms (ETP) at DXC Technology, where she drives technology strategy and innovation across enterprise platforms. She is accountable for strategic partnerships, technical vision, and transformative initiatives that enable scalable, secure, and future‑ready solutions. In her role, Terese builds integrated platform solutions that bring together leading partner technologies with DXC’s services and engineering expertise. Leveraging more than 20 years of IT experience, she applies deep expertise in platform engineering and delivery to help clients achieve the next level of AI outcomes by combining advanced technologies with DXC’s global capabilities. Connect with Terese on LinkedIn
How the insurance industry can reduce technology and process debt Unlock strategies that’ll give you the competitive edge. Learn more
Capability debt is crippling the insurance industry In an industry built on risk management, there is a threat that is being overlooked – capability debt. Capability debt is made up of technical, process and organizational debt. Learn more
The insurance industry experiences the power of AI An AI-powered workflow solution that streamlines insurance operations and delivers measurable results through seamless system integration. Learn more
Modernize and automate managing hardware, software and cloud assets In this paper, DXC and ServiceNow show a single system of action can help you lower costs, reduce compliance risk, and unify workflow intelligence across IT. Learn more
3 steps to reducing software, hardware and cloud costs In this paper, DXC and ServiceNow discuss show how to optimize technology resources, mitigate compliance risks, and enable proactive planning to spark business-building change. Learn more
University of Tasmania users self-serve with Service Portal based on ServiceNow Seamless implementation of service portal enables development of a service delivery strategy that improves end user experience and the use of existing resources Learn more
Fubon advances core modernization for speed, trust and growth Fubon Life Hong Kong modernized its core with DXC, delivering a zero-downtime, compliant transformation that powers resilience, performance, and customer trust. Learn more