At this year’s summit, DXC will showcase how we help organisations move beyond AI experimentation to achieve real, operational outcomes. As a trusted enterprise partner, we combine deep ServiceNow expertise with production-ready AI solutions to drive meaningful transformation across complex environments. Through proven ServiceNow delivery capabilities, scalable AI implementations, and compelling local customer success stories, DXC enables organisations to modernise critical systems with confidence. Our approach focuses on measurable ROI, operational resilience, and sustainable innovation — ensuring AI initiatives translate into tangible business value. Join us to discover how DXC helps enterprises accelerate their AI journey, unlock efficiency, and turn ambition into impact. Sessions IT Track | Ballroom 1 & 2 – Breakout 1 Time: 11:35AM - 11:55AM Speaker: Isaac Chow - Head, Custom Applications, Greater China, DXC Technology Governing Growth at Scale: How a Global E-Commerce Leader Standardized, Automated and Secured Operations with ServiceNow As global e-commerce organizations expand across regions, operational complexity, fragmented processes, and rising regulatory requirements can quickly become barriers to growth. In this session, DXC shares how a leading international e-commerce group transformed its service operations using ServiceNow. By implementing a unified service management platform, automating cross-time-zone workflows, optimizing multi-level approvals, and enabling AI-powered knowledge integration, the organization established transparent, end-to-end governance and scalable localization capabilities. The result: stronger compliance, higher automation rates, improved user satisfaction, and reduced IT workload — enabling sustainable growth with greater control and operational certainty.
How the insurance industry can reduce technology and process debt Unlock strategies that’ll give you the competitive edge. Learn more
Capability debt is crippling the insurance industry In an industry built on risk management, there is a threat that is being overlooked – capability debt. Capability debt is made up of technical, process and organizational debt. Learn more
The insurance industry experiences the power of AI An AI-powered workflow solution that streamlines insurance operations and delivers measurable results through seamless system integration. Learn more
Modernize and automate managing hardware, software and cloud assets In this paper, DXC and ServiceNow show a single system of action can help you lower costs, reduce compliance risk, and unify workflow intelligence across IT. Learn more
3 steps to reducing software, hardware and cloud costs In this paper, DXC and ServiceNow discuss show how to optimize technology resources, mitigate compliance risks, and enable proactive planning to spark business-building change. Learn more
University of Tasmania users self-serve with Service Portal based on ServiceNow Seamless implementation of service portal enables development of a service delivery strategy that improves end user experience and the use of existing resources Learn more
Fubon advances core modernization for speed, trust and growth | DXC Technology Customer Stories Fubon Life Hong Kong modernized its core with DXC, delivering a zero-downtime, compliant transformation that powers resilience, performance, and customer trust. Learn more