DXC at ServiceNow AI Summit Hong Kong 2026

Time: 11:35AM - 11:55AM

Speaker: Isaac Chow - Head, Custom Applications, Greater China, DXC Technology

Governing Growth at Scale: How a Global E-Commerce Leader Standardized, Automated and Secured Operations with ServiceNow

As global e-commerce organizations expand across regions, operational complexity, fragmented processes, and rising regulatory requirements can quickly become barriers to growth.

In this session, DXC shares how a leading international e-commerce group transformed its service operations using ServiceNow. By implementing a unified service management platform, automating cross-time-zone workflows, optimizing multi-level approvals, and enabling AI-powered knowledge integration, the organization established transparent, end-to-end governance and scalable localization capabilities.

The result: stronger compliance, higher automation rates, improved user satisfaction, and reduced IT workload — enabling sustainable growth with greater control and operational certainty.