ServiceNow Knowledge 2024

In today’s highly competitive market every asset, every customer, every employee touchpoint counts. Companies need to aggressively inject technology into their enterprise strategy to reimagine experiences to differentiate their brand. Join this engaging panel discussion to hear from customers about the importance of understanding, developing, and leveraging roadmaps to deliver seamless digital experiences across the continuum of the transformation journey. This panel will discuss how they used ServiceNow® to delight stakeholders, gain trust, advance their market position, and deepen loyalty

This engaging and interactive roundtable focuses on the importance of gaining trust, inspiring confidence, uplifting brand reputation (personal & company), and leadership. When you marry these attributes with innovation, agility, versatility; then rising to the top whether you are a part of a world-class sports team, a company, or a performance driving team is a predictable outcome. All the while staying relevant for shareholders, stakeholders, or fans during rapidly changing times. Discussions will focus on how we are collectively innovating to address current challenges and disruption.

To thrive in today’s market, embracing new technologies must be a part of your DNA. Deciding whether to buy, build, or partner? After confirming performance, value, and ROI, DXC selected ITSM Pro to accelerate our AIOps strategy. ITSM Pro is already deployed to 500+ clients on DXC Platform X^TM and is a transformative agent for 26K+ engineers, providing swift scaling for intelligent operations.  Join us for a demo of practical use cases and see how DXC is using AI/GenAI to enhance employee and customer experience. See the results and envision how your company can realize these benefits.

Explore the transformative impact of the global ServiceNow® community on your career. Discover how engagement with peers across the globe inspired our journey from curiosity to becoming seasoned architects, advocates and MVPs. Gain practical insights for starting or boosting your own ServiceNow journey, leveraging the collaborative spirit and knowledge sharing ethos of the community. Whether you're a newcomer or an experienced practitioner, you’re in for some inspiring stories!  DXC's Laszlo Balla serves as a panelist in this ServiceNow-led session.

This session will have a short formal introduction leading to an interactive panel discussion with the Tristate team. We will discuss some of the challenges we encountered in migrating Asset Management from Cherwell to a FedRAMP ServiceNow environment. These challenges include FedRAMP’s limitations using Plugins, Integration Hub, Store based apps and support tickets along with obstacles encountered while trying to maintain process design, ongoing migration and overall governance. We will also cover coordination with the CMDB/Data import teams to ensure data accuracy and completeness.

Technology providers everywhere are looking for ways to accelerate the journey towards profitable anything-as-a-service business models. While technologies and tools are broadening the competitive landscape, providing AI-first solutions that drive growth and lower costs while reducing risk require people, processes, and systems to be connected across the entire business value chain.

DXC'x Terese Pate serves as a panelist in this ServiceNow-led session, along with other leading technology providers, as they share their views on the future of anything-as-a-service growth. Get ready to be inspired.

Sabadell Bank is the fourth Spanish private banking group, a network of banks, brands, subsidiaries, and affiliated companies that cover all areas of the financial business under a common denominator: professionalism and quality.

140 years for the long term. Thinking of its customers and its shareholders. Integrating people and cultures that now make Banco Sabadell group operating in 14 countries, with 18.000 employees.

Sabadell Bank significantly boosted its employees' productivity through the implementation of ServiceNow. The introduction of a cutting-edge employee service portal, seamlessly integrated with ServiceNow GenIA in Microsoft Teams and offering a unified 365 vision, has revolutionized the way employees interact with Operational Departments and IT departments within the organization. Now, employees can effortlessly submit all kinds of requests, streamlining workflows and enhancing overall efficiency.

DXC's Rebeca Gallego services as a panelist in the ServiceNow-led session.