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Focus on strategic growth, reduce technical debt, improve operating costs, enhance customer experience

Business Process Services: Life and Wealth



Use our strengths to optimize your business

With DXC’s Business Process Services for Life and Wealth your company will be empowered to focus on strategic initiatives, drive innovation and maintain a competitive edge in the dynamic insurance landscape. Your business will be set to streamline operations, enhance efficiency, reduce operational costs and compliance risks, and digitize the customer experience. Drive significant value by taking advantage of our strengths in shifting open- and closed-block processing to business process services; improving distribution through digital channels; facilitating quick entry into new markets; and optimizing product development.


What's included

Full life cycle management

End-to-end services for your insurance software ecosystem with our state-of-the-art, at scale operations.

Digital-first solutions

Continuous development of agile automation solutions based on advanced technology.

Conversions

Life BPS Accelerator practice, leveraging the new AI-powered DXC Assure Accelerator Toolkit, built from decades of extensive conversion experience spanning diverse lines of business, complicated products and legacy systems.

Comprehensive support

High-quality, cost-effective, 24x7 support for core insurance functions.

Features

We are the only vendor that handles the entire insurance software lifecycle. Our comprehensive understanding of the software ecosystem enhances reliability and accountability. With DXC you can rapidly test and deploy new products in the market and integrate acquired blocks of business.

The industry-leading DXC Life BPS Accelerator practice incorporates a dedicated Center of Excellence (CoE) for conversions, our AI-powered DXC Assure Accelerator Toolkit and proven methodologies and frameworks to streamline and automate processes and enhance operational efficiencies.

We leverage AI, robotics, self-service and cognitive computing to help carriers continuously simplify, streamline and enhance their operations. Our people, technology and best practices improve and automate highly complex business processes across front, middle and back offices while facilitating customer experience transformation. 

DXC is a licensed broker dealer and TPA in the US and Canada, and provides best practice workflows, process controls for governance and communication, including a leveraged modeled for regulatory change – all with guaranteed performance levels.


11 million
life and wealth policies under management as the largest provider of Life BPS in North America
200+
successful Life BPS conversions
4,500+
professionals dedicated to the Life BPS practice
7 million
calls serviced annually

Who can benefit

Consider DXC Business Process Services: Life and Wealth for your business if:

  • You need to improve financial performance to reduce fixed costs and technical debt from legacy policy administration systems in favor of a consumption-based IT business model.  Wilton Re, for example, has worked with DXC to successfully handle massive conversion projects, up to 1 million individual policies.
  • You need to reduce policy administration complexity and enhance system sustainability.
  • You need to enhance your customer experience. DXC can create a contemporary customer engagement experience enabled by modern technology, including cloud-based operations, artificial intelligence (AI) and flexibly configured application content that can be deployed at pace and scale. For example, DXC transformed its contact center operations by shifting from a legacy system to a cloud-based Amazon Connect solution

Whether optimizing costs and reducing risk for closed blocks, starting a new company or launching new products, DXC has the experience to support your company’s growth initiatives and help you achieve new levels of efficiency.



Why DXC


Insurers choose DXC’s Life BPS to modernize insurance operations with digital capabilities, agile processes and data-driven insights to achieve better outcomes, greater operational efficiency and faster growth. We leverage our broad insurtech capabilities, innovative next-gen solutions and access to a wide partner ecosystem to deliver market-leading BPS solutions. Here’s what you can expect when you work with us:

Leading market know-how

DXC brings 40+ years of experience in the insurance industry, and today serves over 1,300 BPS and software customers globally. We administer 550 million policies for life and annuity software, have built more than 36,000 unique products, and have BPS centers in 9 countries.

Powered by DXC software

DXC’s Life BPS has a symbiotic relationship DXC’s market-leading software.  We offer a unique solution because our BPS platform leverages DXC software, delivering the best solution to meet our customers’ needs.

Conversion excellence

DXC has a track record of seamlessly transitioning more than 20 million policies from various legacy systems, continuously improving speed, quality, predictability and cost reduction.


❝ We began with a strategy of outsourcing areas where we can leverage the experience and continuing investment in core competencies of select partners. So it's critical that our providers can work alongside us from the beginning of a transaction to the end. ❞

 

Enrico Treglia
Chief Operating Officer, Wilton Re


DXC named a leader in Everest Group's Life and Annuities insurance BPS and Third Party Administrator in 2023 Assessment

DXC Technology is honored to have been recognized by consulting and research firm Everest Group as a Leader among L&A insurance BPS and TPA providers.

Read the press release.


Partnerships


DXC delivers Business Process Services: Life and Wealth alongside leading partners.

Reimagine insurance business processes in the cloud and create business value with DXC and AWS.
Automate and optimize workflows and processes to accelerate enterprise transformation.

Commonly asked questions about Business Process Services: Life and Wealth

  • Full third-party Administration and IT services – we provide operational and back-office administrative support.
  • Business Process Outsourcing – we provide the staff required to service the portfolio while you retain the IT assets.

DXC offers:

  • New business processing
  • Agent licensing and appointments
  • Underwriting
  • Mailroom processing
  • Billing and collection
  • Claims processing
  • Transaction processing
  • Compensation processing
  • Policy management
  • Post-issue administration, correspondence and/or call center
  • Accounting, financial operations, statements and document management
  • Distribution support
  • Retirement plan administration
  • Reinsurance terms and conditions negotiations
  • Business controls, regulatory support, reporting
  • Print and mailroom

DXC will be:

  • Delivering enhanced migration and conversion methodologies and tools
  • Enhancing our service framework with new technologies
  • Deploying the DXC Assure market-leading software
  • Bringing continuous improvement to your company with technology-enabled innovation
  • Expanding our global footprint to better service global customers