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Intelligent Operations is DXC’s AI-driven framework for managing infrastructure. Called DXC OASIS, it combines six capabilities: Observability, Optimization, Compliance, Reliability, Innovation and Talent. The system uses AI and machine learning models to detect issues, predict failures and trigger automated remediation before problems affect business operations. Incidents are auto-diagnosed without human intervention, translating to a reduction in incident volume, decrease in mean time to resolution and a productivity gain for operations teams. 

Engineers handle the complex, judgment-based issues that automation cannot resolve. Six global Network Operations Centers operate on a follow-the-sun model.

Yes. DXC manages hybrid estates that span on-premises data centers, private cloud and public cloud platforms. The service is platform-agnostic, covering VMware, AWS, Microsoft Azure and Google Cloud alongside Oracle, SAP and IBM Z Systems. This matters because most large enterprises run workloads across multiple platforms and vendors simultaneously. 

DXC manages the full estate through a single Intelligent Operations layer, so organizations get consistent monitoring, incident management and compliance across all environments. Workloads stay where they perform best: mission-critical systems on-premises where control and data sovereignty require it, and cloud-ready workloads on the platform that fits their performance and cost profile. 

DXC operates 33 dedicated disaster recovery centers with a 100% success rate across 1,000+ disaster declarations. Recovery environments include isolated clean rooms and preconfigured systems that can bring critical applications back online rapidly. The approach covers planning, testing and execution. 

DXC runs 1,000+ DR tests per year, so recovery procedures are validated regularly rather than only during actual events. For ransomware scenarios, air-gapped backup vaults protect data in environments completely isolated from production networks. This means that even if attackers compromise primary systems, backup data remains unaffected and recoverable. All services align to ISO 22301 business continuity standards. 

DXC supports a broad range of infrastructure platforms. On the compute side, that includes VMware virtualization, Dell, HPE and Hitachi hardware, plus IBM Z Systems for mainframe workloads. For databases and enterprise software, DXC manages Oracle, Microsoft SQL Server and SAP environments. DXC is ranked #1 for SAP HANA in the cloud and holds Global SAP Partner status. Cloud integration covers AWS, Microsoft Azure and Google Cloud for hybrid and multi-cloud strategies. DXC holds certifications across all major vendors: AWS Premier Consulting Partner, Microsoft Frontier Partner with all six Cloud Solution Partner designations and Google Cloud Premier Partner. Storage spans block, file and object formats across multiple vendor platforms. This multi-vendor approach means organizations avoid lock-in and can match each workload to the right technology.

DXC uses its Precision Guided Modernization (PGM) methodology to move organizations from infrastructure complexity to optimized operations. Each engagement starts with an assessment and workshop, then progresses to a 90-day executable plan with defined milestones. A proof-of-value phase demonstrates results in your own environment before full commitment. DXC has migrated 550,000+ workloads with a 99.8% success rate using automation-driven methods that reduce migration costs by 30% and accelerate timelines by 40%. Transitions use zero-downtime approaches, so business operations continue uninterrupted. After migration, ongoing managed operations through the OASIS framework ensure the modernized environment continues to perform and improve.

DXC holds certifications across multiple international standards: ISO 27001 (information security), ISO 22301 (business continuity), ISO 20000 (IT service management) and ISO 9001 (quality management), plus NIST compliance. The organization is also certified to CMMI DEV and SVC Level 5, the highest maturity level for development and service delivery processes. 

Compliance monitoring is built into the Intelligent Operations framework rather than treated as a separate activity. Automated compliance checks and reporting run continuously across managed environments, reducing the manual audit burden. DXC serves heavily regulated industries including financial services, healthcare and public sector, where meeting regulatory requirements is a baseline expectation. Proactive security monitoring has produced a 48% decrease in security incidents across the managed estate.

DXC uses a layered approach to data protection. Backup as a Service (BaaS) includes air-gapped vaults that store backup data in environments physically and logically separated from production networks. If ransomware encrypts primary systems, backup data in air-gapped vaults remains untouched and recoverable. DXC currently protects 1,200+ petabytes of client data through these methods. For recovery, 33 disaster recovery centers provide isolated clean rooms with preconfigured environments where systems can be rebuilt without risk of reinfection. The Intelligent Operations framework adds a preventive layer through AI-driven threat detection.  

Enterprise infrastructure consolidation has accelerated because maintaining multiple on-premises data centers creates operational complexity, cost inefficiency,and distraction from business innovation. Most enterprises operate multiple data centers built at different times with different technologies, creating fragmented operations, staffing challenges and underutilized capacity. Consolidating to managed hosting providers enables enterprises to simplify operations, reduce facility costs through centralization and improve utilization through economies of scale. A secondary driver is cloud readiness — enterprises realize they need infrastructure that can integrate with cloud environments while maintaining on-premises workloads. Consolidation through managed hosting providers like DXC addresses both economics (30% cost reduction) and strategic need (clear cloud pathway). The business case is straightforward: focus internal IT teams on innovation and business priorities rather than infrastructure operations. DXC's experience managing 450,000+ servers across 65+ data centers demonstrates the scale advantage that consolidation delivers compared to maintaining distributed internal infrastructure.