In the latest ISG Provider Lens® report, Insurance Services - Life and Retirement (L&R) BPO/TPA - North America, ISG has named DXC among the leading firms serving the North American L&R BPO/TPA space.
ISG names DXC a Leader in Life and Retirement (L&R) BPO and TPA in North America
DXC ranks among the top service providers offering L&R insurance operations outsourcing, transformation and modernization
ISG analyzes service providers offering L&R insurance operations outsourcing, including customer care, underwriting, claims processing, long-term care (LTC) management and annuity servicing. These BPO providers manage and enhance client processes through digitalization and technologies such as intelligent automation, advanced analytics and AI to improve speed, cost efficiency and accuracy.
ISG’s L&R BPO quadrant evaluates L&R outsourcing providers based on their support for back-end, front-end and middle-office operations, along with their technology enablement capabilities. DXC is recognized for its strengths, including strong proprietary platforms for BPO delivery and embedded AI and automation across L&R processes.
Licensed TPAs offer a range of BPaaS solutions, spanning from basic policyholder services and claims administration for closed business blocks to comprehensive insurance operations and administration for open business blocks. ISG assesses TPA providers offering different insurance types, including life, annuity and supplemental products and services.
Here, DXC is recognized as a Leader for multi-product L&A support, its ability to deliver on platform-led L&A transformation, and its demonstrated ability to support and modernize heritage policy administration systems.
“DXC Technology is recognized as a leader for its strong insurance legacy footprint and deep policy administration expertise,” says Krishnanunni Payyappilly, Project Manager, ISG in reference to its BPO capabilities. Regarding TPA, he adds, “DXC Technology is a leading L&R insurance TPA provider with a strong North American footprint and sizable TPA base, powered by Assure Life+.”
To learn more about DXC positioning in ISG's Provider Lens®, read:
