AI in health and social care enabling large-scale digital transformation in UK government services

Customer

UK Department of Health & Social Care

Location

London, United Kingdom

Industries

Public Sector

Solutions

Data & AI

 

Customer Stories | April 16, 2026

Scaling AI to transform public service delivery in the UK


Tasked with delivering one of the UK’s most ambitious public sector transformations, the department needed to move faster, think bigger, and operate smarter. At the heart of this effort is enabling better health outcomes for millions—while supporting the delivery of the UK’s 10-year health plan and reducing pressure on critical services like the National Health Service.
The challenge wasn’t just adopting AI—it was scaling it securely across the organization, aligning policy with delivery, and equipping teams to handle unprecedented volumes of data.
Partnering with DXC, they rapidly turned vision into reality—accelerating innovation, unlocking productivity, and setting a new benchmark for digital leadership across government.

Scaling AI in government to improve efficiency and modernize public service delivery systems | DXC Technology Customer Story Video

“We went from user research through design, test, and deployment in just three months—to 4,000 people. No other government department had done that. It’s a massive achievement,” says Phillip Thompson, Deputy Director – Technology Services at The Department of Health and Social Care.

Results at a glance

  • Scaled AI fast: 4,000 users onboarded in just 3 months
  • Strong daily adoption: 70% of staff actively using AI
  • Faster decision-making: Policies, briefings, and responses accelerated
  • Data at scale: Unlocking insights from vast national health data
  • Driving transformation: Enabling the UK’s 10-year health plan

“70% of the department now use AI daily. It’s a massive time saver—helping us analyze huge volumes of data and dramatically speed up everything from policy creation to responses to Parliament.”
— Phillip Thompson, Deputy Director—Technology Services at The Department of Health and Social Care.

AI driving impact at scale

With DXC as a trusted partner, the department is not just navigating transformation—it’s leading it. Through co-creation, blended teams, and a relentless focus on outcomes, they are turning AI into real-world impact—empowering people, accelerating delivery, and shaping the future of health and care.

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