Flemish public sector adopts government as a platform strategy for modern digital services | DXC Technology Customer Story

Customer

Government of Flanders

Location

City of Brussels, Belgium

Industry

Public Sector

Solutions

Consulting & Engineering Services

Customer Stories | March 20, 2026

Transforming Citizen Services with Digital Platforms for the Flemish Government

How DXC is building a citizen-centered digital platform for the Flemish Government.

We are living in increasingly complex times. Rapid technological change and growing expectations mean citizens now expect government services to match the seamless digital experiences they receive from the private sector.

For the Flemish Government, this shift makes digital transformation essential – not just to deliver services digitally, but to rethink how government works.

From doing digital to being digital

The ambition is clear: move from an organization that simply does digital to one that truly is digital.

To achieve this, the Flemish Government is building a citizen-centered digital platform designed around the needs of its people. The focus is on making public services simpler and more meaningful – delivering less hassle, more relevance, seamless interactions, and fewer forms for citizens to complete.

Transformation through collaboration

Digital transformation is never finished. As complexity grows, no single organization can address these challenges alone.

That’s why the Flemish Government co-creates with a broad ecosystem of partners, recognizing that today’s multidimensional challenges require collaboration and shared expertise.

Digital transformation in local government enables more efficient and seamless public services.

A partnership built over two decades

DXC Technology has played a leading part in that ecosystem for more than 20 years.

“DXC knows how we operate. DXC knows our business, and that intimate business knowledge is what we need from our partners to help us achieve our goals.”
Jan Smedts, CEO of Digitaal Vlaanderen, The Digital Transformation Agency of the Flemish Government

That deep expertise enables a trusted partnership dedicated to advancing digital transformation for government—both today and well into the future.

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