October 2, 2025

The insurance industry experiences the power of AI

by Jenna Colman, Global Product Director, Assure BPM, Insurance Software and BPS, DXC Technology

The insurance industry is facing immense pressure to improve operational efficiency, enhance customer experiences and comply with increasingly complex regulations. Over and above this, heritage systems need to be managed. To get ahead, insurers need business process management solutions that modernize workflows, reduce manual effort and unlock the power of data and AI without disrupting business. 

Turn capabilities into your competitive advantage

DXC Assure BPM isn’t just another business process tool. Built on ServiceNow, this purpose-built insurance solution has been specifically designed to solve operational challenges while creating long-term value. It integrates AI, data and automation across your insurance workflows and you don’t have to “rip and replace” your existing systems.

Whether you’re managing underwriting, billing, claims or customer service, DXC Assure BPM extends the lifespan of your heritage systems and unlocks the agility of a modern platform.

DXC Assure BPM, built on ServiceNow, transforms the future of insurance

DXC Assure BPM, a purpose-built, AI-powered workflow solution transforms insurance operations by seamlessly integrating with existing systems and driving measurable results. 

What makes DXC Assure BPM so powerful?

1. Over 140 pre-built insurance workflows

These out-of-the-box workflows have been designed specifically for the insurance industry. They automate tasks like generating quotes, analyzing claims, issuing policies and regulatory reporting.

The benefit? Fast deployment and quicker time to value. So, instead of building everything from scratch, your teams can activate proven, compliant workflows and begin driving results almost immediately.

2. AI-powered automation

DXC Assure BPM uses AI to handle mundane and repetitive back-office tasks, detect anomalies and support smarter decision-making in real time.

The benefit? You can reduce operational costs and free your employees for more important work, like building relationships or resolving complex cases. AI helps speed up processing and minimizes human error. This is very helpful in areas such as claims validation, document classification and customer correspondence.

3. Seamless integration

DXC Assure BPM is built to be flexible. It seamlessly integrates with existing systems through open APIs and scalable connectors.

The benefit? Now there is no need for expensive overhauls. This means faster implementation, lower IT risk and a much smoother transition for your teams and customers.

4. End-to-end policy lifecycle management

From application through underwriting, policy administration, billing and payment, and claims management, DXC Assure BPM supports the entire journey with real-time visibility and intelligent workflow automation.

The benefit? Improved speed, accuracy and consistency across all touchpoints. Your teams are empowered with a single source of truth and your customers enjoy a seamless personalized customer experience.

5. Real-time collaboration and visibility

DXC Assure BPM facilitates cross-functional communication through centralized data access and shared dashboards. Underwriters, agents and claims adjusters can collaborate more efficiently with fewer delays.

The benefit? Break down silos and reduce turnaround time. With a more connected workforce, decisions can be made faster and more confidently. This boosts efficiency and increases customer satisfaction.

6. Personalized self-service portals

With built-in support for digital self-service, policyholders can get quotes, view documents, file claims, submit enquiries and receive updates.

The benefit? Lower call center volumes and an improved customer experience. Customers get the speed and control they expect, and your teams are freed up to focus on complex cases.

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What does this mean for your business?

  • Processing times can be reduced by 30% to 40% through AI-powered automation, which eliminates repetitive manual tasks and speeds up approvals.
  • Pre-built workflows offer 80% faster time-to-value
  • Integrating Assure BPM with existing platforms also reduces system maintenance costs and improves data consistency across the business.
  • Greater visibility across the policy lifecycle leads to better alignment between departments, especially underwriting, claims and customer service.
  • Digital self-service tools increase customer satisfaction and reduce churn.
  • Compliance-ready workflows reduce regulatory risk and make audit preparation much simpler, with far less manual effort required.

Start today

DXC Assure BPM fits easily into your transformation strategy. Whether you’re in Phase 1 (protecting your core), Phase 2 (extending your capabilities) or Phase 3 (transforming your operations), our solutions deliver value at every step.

You get:

  • A scalable solution that evolves with your business
  • A modular approach that minimizes disruption
  • A strategic partner (DXC and ServiceNow) with decades of industry experience

Why choose DXC? 

  • Over 40 years of insurance software experience
  • 13M+ policies administered
  • 1 000+ insurance clients across the globe
  • 14 000+ insurance professionals
  • Largest life BPS provider in the U.S.
  • Strong partnership with AI leader, ServiceNow

Ready to jumpstart your journey?

If your organization is ready to move from talking about modernization to enabling real-world results, it’s time to take a closer look at DXC Assure BPM. From boosting operational efficiency to enabling customer-centric transformation, insurance leaders can reduce technical and process debt, and unlock the future, today.

Get insights from industry leaders by watching our webinar or to book a demo today.

Learn more 

About the author

Jenna Colman, Global Product Director, Assure BPM, Insurance Software and BPS, DXC Technology

Jenna Colman, Global Product Director, Assure BPM, Insurance Software and BPS, DXC Technology