October 2, 2025

How the insurance industry can reduce technology and process debt

by Jenna Colman, Global Product Director, Assure BPM, Insurance Software and BPS, DXC Technology

The insurance industry knows that heritage systems and outdated processes are slowing their progress. In our previous blog ‘What’s holding the insurance industry back?’, we explored how decades of technical and process debt are quietly eroding operational efficiency and limiting the potential to innovate. But understanding the problem is just the first step. The next step is to take action.

Introducing DXC Assure BPM, built on ServiceNow

DXC Assure BPM is a purpose-built solution that integrates AI, data and workflows across the insurance value chain. It’s designed to work with your existing infrastructure, allowing you to unify disparate systems and improve performance without waiting years for transformation.

DXC Assure BPM is fully integrated with the DXC Assure Platform and addresses one of the biggest inefficiencies in insurance today: broken, outdated, manual processes.

Solve real insurance challenges

Insurers face a unique combination of high regulatory pressure, rising customer expectations and internal inefficiencies. DXC Assure BPM targets these challenges and provides the solutions.  

A pragmatic approach to modernization

For many insurance companies, the challenge isn’t just around modernization, it’s doing it without disrupting operations. To help insurers, we’ve partnered with ServiceNow to develop a workflow solution that’s built specifically for the insurance industry.

Common challenge

What Assure BPM delivers

Fragmented workflows

Unified, end-to-end process automation across policy, claims and customer service

Manual work and data entry

Intelligent, AI-driven workflows to reduce mundane, time-consuming tasks

Inflexible legacy systems

Modern interfaces and capabilities layered on top of heritage technology

Siloed departments

Seamless collaboration tools and real-time data sharing

Compliance complexity

Transparent, auditable workflows that support regulatory updates

Modern user interface

Intuitive self-service, consumer friendly user experience.

Explore DXC insights

Instead of replacing entire systems, DXC Assure BPM extends their lifespan. It increases efficiency, enhances visibility and improves user experiences across the board.

Key features and benefits:

1. Pre-built workflows: Features over 140 pre-integrated workflows for the insurance policy lifecycle. 

2. AI powered automation: Uses AI to automate back-office policy administration and enhance customer service. 

3. End-to-end management: Supports the entire policy lifecycle, including application, billing and claims. 

4. AI powered automation: Uses AI to automate back-office policy administration and enhance customer service. 

5. Enhanced customer experience: Provides a self-service portal for policyholders with AI-driven personalization.

6. Integration capabilities: Integrates with other DXC or third-party systems through a flexible, scalable platform. 

7. Integration capabilities: Integrates with other DXC or third-party systems through a flexible, scalable platform. 

8. Faster implementation: Leverages pre-built workflows to significantly reduce implementation time compared to traditional solutions. 

9. Process optimization: Analyzes and optimizes workflows, identifies bottlenecks and improves overall efficiency. 

10. Reduced process debt: Helps streamline processes, reducing the burden of manual tasks and improving operational efficiency.

The risk of not doing anything

The cost of not doing anything in the insurance industry is increasing every year. And the hard truth is that the longer insurers wait, the more complicated and expensive it becomes to modernize.

In today’s competitive landscape, customers expect fast, personalized service. Manual back-office processes, fragmented systems and siloed data make that nearly impossible to deliver consistently. This frustrates customers and increases operational risk.

Why choose DXC?

With decades of insurance expertise and a global track record of managing mission-critical operations, we’re uniquely positioned to help insurers navigate the changes they need to transform. Our strong, strategic partnership with ServiceNow brings the best of enterprise workflow automation into the insurance industry.

Our teams understand legacy insurance systems and how to enhance them without disrupting business continuity. That’s why we’ve focused on modular, interoperable tools that adapt to your current environment while building a path toward future transformation.

We’ve already helped global insurers reduce claims processing times, improve compliance reporting, and accelerate product launches, all while avoiding major operational upheaval. DXC Assure BPM delivers fast wins while laying the foundation for long-term agility.

The right strategy to tackle debt

DXC Assure BPM’s difference is its ability to tackle multiple forms of capability debt at the same time. Many insurers attempt to fix isolated inefficiencies. However, if they don’t have a solid, coordinated strategy, improvements are often unsustainable. DXC Assure BPM brings structure and scale by unifying data, workflows and interfaces.

Ready to take the next step?

Modernization doesn’t have to be all or nothing. With DXC and ServiceNow, it’s possible to take a phased, practical approach that reduces risk while accelerating results.

Whether you’re just starting to explore or already building a transformation strategy, we’re here to help you every step of the way.

Find out more about DXC Assure BPM and how it can reduce process and technical debt in your organization.

Learn more 

About the author

Kylie Watson, the Head of Security for DXC Technology for APJ MEA

Jenna Colman, Global Product Director, Assure BPM, Insurance Software and BPS, DXC Technology