Banking operations

Deliver impactful, secure and compliant customer and stakeholder outcomes through intelligent banking and financial services operations.

In order to maintain market share and deliver growth, our customers want to modernize their operations to gain simplicity, agility and cost efficiency. Our customers trust DXC banking operations to drive transformation and deliver these gains across the entire value chain.

DXC banking operations integrates best-in-class technology, analytics and domain expertise to deliver impactful, secure and compliant customer and stakeholder outcomes.

Servicing cost savings of up to 50%

Speed of service increased by >30% with hyperautomation

100% local and scheme compliance for our customers

Enabling 100% SLA compliance

We support the entire customer life cycle across current/checking and deposit accounts, card issuing and merchant acquiring, loan and mortgage processing, and financial and insurance services.

Our process domain expertise covers onboarding, customer service, contact center experience, collections, fraud and financial crime, regulatory compliance and reporting, accounting and financial reconciliation, document management and archiving. Each of these processes is embedded with hyperautomation to improve straight-through processing; and compliance and insights from data and analytics, enabling continuous adaptation to the demands of your business, while delivering best-in-class customer service.

At a leading Spanish bank, DXC’s introduction of digitized processes reduced calls to retail branch employees by an average of 25%, increased accuracy by 20%, achieved SLA compliance of 100% and an overall TCO reduction of 30%. This is a 10+ year partnership and the trust that the bank has in our service is demonstrated by increased service growth year on year.

These services can be consumed as an entire managed service or focused on modular-specific outcomes.

We operate around the globe and provide onshore, near shore or offshore staffing models to suit your business needs. Our global delivery centers of excellence support your operations with benchmarked domain experts.

Customer story

NatWest Group

DXC reinvented and digitized legacy processes for NatWest Group to reduce fraud, mitigate risk and boost compliance, saving the bank more than £50 million annually in potential fraud losses.

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Related offerings and capabilities

Card issuing

Manage the issuing life cycle efficiently and compliantly — while creating additional value for customers — with services spanning all aspects of card issuing.

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Merchant acquiring

Create seamless interactions between merchants, issuers and payment networks, and transform your merchant acquiring business with our proven account and transaction management services.

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Loan processing

Modernize your entire lending process with our end-to-end loan processing services to support revenue growth, drive down cost and risk, and increase customer retention and satisfaction.

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Contact Center Experience

Create seamless interactions between merchants, issuers and payment networks, and transform your merchant acquiring business with our proven account and transaction management services.

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Finance and Accounting

Reinvent your operational framework across finance and accounting with our expert services to reduce cost and risk, increase automation and compliance, and optimize working capital for growth.

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Perspectives

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hand using computer internet banking, Banking operations | DXC Technology Insights

The future of retail banking: Frictionless, personalized, cohesive

The traditional retail banking sector must become more digital, harnessing reliable data and analytics to form new product lines, adopting automation for more efficient processes and establishing agility with risk/evaluation engines and core back-office platforms.

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Master digital banking to succeed in financial services

Everything’s changing in financial services — including business models, regulations and competitors. Traditional financial services providers can’t afford complacency. To stay competitive, they must respond. (7 minute read)

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Rethink finance business processes for the digital world

Businesses that fail to reinvent finance business processes may incur unnecessarily high invoicing costs, be unlikely to improve their cash flow and jeopardize the user experience.

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