Location

Italy

Industries

Telecommunications

Offerings

Cloud & Infrastructure

Partners

Amazon Web Services Databricks

Customer Stories | August 19, 2025

Telecom data modernization: cloud lakehouse platform on AWS and Databricks

Major Italian Telecom transforms data challenges into a strategic advantage 

One of Italy’s leading telecommunications providers, the company serves millions of residents, businesses and public institutions. To deliver broadband services, cloud solutions, security offerings and even develop innovative initiatives — including Italy’s first large language AI model — the company relies on vast amounts of data.

 

 

When data becomes a roadblock

But having data wasn’t the issue — using it effectively was. Jobs ran late, extraction processes took too long, and teams often struggled to locate the information they needed, sometimes uncertain whether it even existed. With data quality inconsistently applied, confidence in the numbers began to erode. Decision-making slowed, and the traditional waterfall delivery model made change difficult. The landscape had become slow, opaque and increasingly hard to manage.

The telecom company realized it needed more than incremental fixes. It needed a reset: faster performance, better visibility, easier access to trustworthy data and a modern, cloud-native architecture that could keep pace with the business.

A clear vision for change

The company defined four key priorities:

  • Speed and performance: Build a modern, cloud-first data model with proactive data quality baked in, not retrofitted.
  • Easy access: Create a fully cataloged, reliable environment where teams can easily find data and understand its lineage.
  • Agility: Shift from waterfall to agile, adopt DataOps and embrace data products rather than data pipelines.
  • Security and governance: Simplify auditability and ensure consistent, built-in controls and encryption.

To achieve all this without adding complexity, the customer needed an experienced partner. DXC Technology stepped in to help lead the transformation.

Building a stronger data foundation, together

The work began with alignment. Before touching any technology, DXC and the customer’s teams ran collaborative, hands-on workshops to define the roadmap, establish shared ownership and set clear delivery expectations.

With direction in place, the teams built a new cloud-hosted platform powered by AWS and the Databricks Data Intelligence Platform — a pivotal breakthrough. Databricks unified data, analytics, AI and governance within a single lakehouse environment. Instead of juggling disparate tools and duplicated processes, the telecom company gained one streamlined platform designed for speed, scale and all data types.

Qlik Sense was added for visualization, while Spark modernized data ingestion and preparation. At the same time, the company began shifting from its on-prem warehouse to a fully cloud-first model — eliminating legacy bottlenecks and laying the groundwork for AI-driven innovation.

A new way of working

Technology alone wouldn’t deliver the change the customer needed. DXC also helped reshape the operating model. Teams moved from pipeline-centric thinking to a data product mindset, delivering targeted value to specific users. Long waterfall cycles gave way to agile, iterative development supported by DataOps practices.

The new platform came equipped with modern capabilities: autoscaling, serverless compute, unified batch and streaming workloads, automated CI/CD, secure data sharing, clean rooms, collaborative AI workspaces and FinDevOps dashboards for real-time visibility into usage and consumption. These capabilities were not bolt-ons; they were foundational.

Results that matter

The transformation delivered immediate, measurable impact:
  • 40 TB of data migrated from legacy systems into the new cloud platform
  • 52% increase in efficiency through automated cataloging and clearer data discovery
  • Faster time-to-market enabled by DataOps and built-in lineage
  • A single, trusted view of business data to support better decision-making
  • Secure, day-one collaboration through Delta Sharing
  • Stronger data protection with enhanced monitoring and governance

The customer now has a modern, scalable, AI-ready data foundation. Teams can finally find, trust and use the data they need — without friction.

The big picture

What truly sets this transformation apart isn’t just the technology. It’s how both teams worked together: openly, collaboratively and with a shared focus on what mattered most to the business.

DXC didn’t deliver a one-size-fits-all solution. We listened, iterated quickly, demonstrated value early and supported the customer through both a technological and operational shift.

Today, the telecom company has a data platform that keeps pace with the business and a foundation built to scale for years to come.

 

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