DXC Contact Center Experience

Support your customers across their entire life cycle with our hybrid, digital-first contact center operations.

Transform customer service

Call on our hybrid, digital-first contact center operations to transform the ways you engage with your customers:

  • Readily scale operations to meet surges in demand
  • Meet consumers’ digital demands with self-service and automation
  • Improve the bottom-line through proactive and personalized customer service
  • Increase sales conversions by delivering specifically tailored, relevant offers
250+ million
customer interactions supported every year
99%
of customer service agents enabled for remote “work from anywhere”
28
languages supported

Experts and technology

DXC’s comprehensive suite of end-to-end contact center outsourcing solutions brings together advisory expertise, global operational delivery capabilities and technology delivered in a true cloud as-a-service model. Our customer service experts apply data-driven insights to improve efficiency and experiences. Our contact center specialists reduce cost through proactive, smarter engagement. Our domain experts champion trust and compliance with personalized service.


Virtual agents drove 80%+ first-contact resolution and deflected 40% of voice interactions to self-service at a large government agency


Increased sales conversions 25-30% and improved bottom line by 30%+


One DXC customer eliminated $20M+ in costs in 2020 through proactive and personalized customer service

Contact center success

Companies around the globe have benefited from our innovative, intelligent operations model. A digital frontline we deployed within days addressed significant spikes in patient queries for a leading healthcare provider. Data-driven insights delivered personalized, relevant offers for a high-tech firm. Another company eliminated $20 million in costs through proactive and personalized customer service.

Leverage our contact center experience and transform the ways you engage.



“Managed by DXC, the Leap Card system is an outstanding example of convenience for customers and value for money to the state, using industry best practices and DXC’s experience, delivered through a collaborative partnership approach.”

Tim Gaston
Director of Public Transport Services
National Transport Authority, Ireland

Insurance

Wilton Re takes on insurance risk — profitably

Wilton Re relies on DXC’s technical expertise and full technology suite to administer insurance policies on an ongoing basis.

Technology Services

Contact center transformation

Amazon Connect helps DXC transform contact centers to provide the agility and scalability needed to deliver a seamless digital customer experience.
glass building and sky

Insurance

Large Australian insurance organization

DXC moved a large regionally based Australian life insurance organization to a cutting-edge Amazon Connect cloud platform.

laptop and coffee cup

How to deliver value in 90 days with digital agents

Make sure your digital agents are delivering value and customer service satisfaction right out of the gate.
smartphone with live chat on screen

Cognitive computing: A powerful enabler of insurance customer service

Insurance process automation that augments human intelligence can improve customer satisfaction.
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The business case for transforming customer interaction processes and technologies

How business leaders can deliver quantifiable value and drive digital transformation through a customer experience and interaction improvement program.

Partners and key collaborators

AWS

Reimagine insurance business processes in the cloud and create business value with DXC  and AWS.

IBM

Accelerate self-service adoption rates with DXC's conversational AI solution based on IBM Watson.

Microsoft

Modernize for tangible cloud, workplace and application business results with DXC and Microsoft.

ServiceNow

Automate and optimize workflows and processes to accelerate enterprise transformation.

AMELIA

Create connections with DXC's conversational AI services based on AMELIA's market-leading cognitive platform.

Creative Virtual

Leverage conversational AI services  based on Creative Virtual's industry-leading V-Person technology and V-Portal platform.