Blog | June 3, 2026

Innovating Together: How DXC Technology and ServiceNow are shaping agentic AI for the enterprise 

By Srini Sai, Global Leader of Enterprise Applications at DXC Technology 

Enterprise leaders have long known that AI matters. What they struggled with was understanding where to start, but that's changing. 

As DXC’s global leader of enterprise applications, I'm seeing a landscape that looks very different from just a few years ago: According to a recent AdvisoryX survey of technology decision-makers, 74% of US enterprises are already testing or implementing agentic AI, ahead of the global average of 67%. 

The data reflects what I'm hearing from customers firsthand. Gone are the days of enterprises debating whether to invest in AI. Today they’re trying to move fast enough and get it right. Industry leaders want to deploy AI in ways that hold up in the real world — specifically, across complex, mission-critical environments where failure is not an option. 

That's exactly the challenge DXC and ServiceNow are addressing together.  

Through an expanded strategic partnership designed to leverage AI to transform the heart of how the world's largest enterprises operate, DXC is co-developing and validating agentic AI solutions built for today's demands and the complexity that lies ahead. 

Our collaboration with ServiceNow spans more than 17 years, long before many enterprises were thinking seriously about AI, let alone able to imagine the concept of agentic AI. What started as DXC delivering and implementing ServiceNow’s technologies for joint customers around the world, has grown into something much more significant, as AI has moved from the margins to the center of enterprise strategy. 

Holly Briedis, ServiceNow's SVP of Global Industries and Solutions, put it simply: "It's really a natural evolution of a long-standing partnership that we’ve had. This partnership enables a transformation in how work gets done.” 

This journey accelerated in 2024 with the formation of the  AI Innovation Center of Excellence,  which combined DXC’s industry and engineering expertise with ServiceNow’s GenAI solutions to help customers streamline AI adoption. The results have been significant. DXC deployed Now Assist on its service delivery platform, transforming the incident management process for more than 500 customers by streamlining IT operations, increasing efficiency and enhancing the customer experience. By doing so, DXC saved nearly 10,000 hours monthly. 

These accomplishments earned DXC a Leader ranking across all categories in ISG's Provider Lens ServiceNow Ecosystem Partners 2025 Study, reinforcing our position as an Elite ServiceNow Ecosystem partner with proven ability to deliver measurable ROI, deep industry expertise and a commitment to skills development on behalf of our customers. 

What sets DXC apart is not just what we bring, but how we bring it. As an enabler, integrator and manager of enterprise technology,  we're not in the business of  picking favorites or asking customers to walk away from the investments they've already made. ServiceNow is one of many world-class partners in DXC’s ecosystem, alongside others like SAP, Boomi, Microsoft and Dynatrace. 

What we bring to all of them is the same: engineering depth, industry expertise and integration capability so that their platforms perform inside complex, mission-critical environments. With Xponential as the AI orchestration blueprint, DXC ties it all together. Whether it's a customer's existing systems, an ecosystem partner like ServiceNow or our own proprietary assets, we're building an architecture that makes all of it work as one. 

That means working through the regulatory requirements that vary by  jurisdiction at a global bank, keeping systems running for an aerospace and defense contractor where downtime isn't an option, or helping a major insurer resolve claims faster across millions of transactions a day. 

The capability today is more accessible than ever. What I've learned advising companies across industries, though, is that the hard part is rarely the technology itself. It's knowing where AI fits inside a specific organization, how to integrate it with decades of legacy infrastructure and whether the business processes it touches are ready for it. 

That's what DXC and ServiceNow are working through together inside real enterprises where the answers aren't always obvious and getting it right is critical. 

This year, DXC became the first global enterprise to deploy ServiceNow’s Core Business Suite, which uses agentic AI to reimagine how finance, HR and other core business functions run across a global enterprise, with agents working alongside our teams. In helping shape what that looks like at scale, we ensure that when it reaches customers, it's already been proven in the real world. 

“We're really trying to make it simple for companies to just run core business functions with this kind of automation technology,” said Josh Kahn, senior vice president and general manager of  Core Business Workflows at ServiceNow. 

The goal isn't just operational improvement, though that's a meaningful outcome in itself. It's proof. By running ServiceNow’s agentic AI capabilities inside DXC's own enterprise of 115,000 employees across 70 countries, we're learning what it actually takes to make agentic AI work across core business functions. Critically, we are turning those lessons into solutions we can bring directly to customers. 

That hands-on experience is what I hear customers asking for most. Whether you're a CEO, CIO, or CHRO, you need to know the platform works before you stake your credibility on it. What's different here is that DXC isn't just proving it works. We're working directly with ServiceNow to make it better in the process. 

What I often hear from enterprise leaders is that the window to lead on AI rather than spend the next few years catching up is narrowing. The gap between organizations that have started and those that haven't is already meaningful. In another 12 to 24 months, it will be significantly harder to close. 

Leaders who move fastest aren't doing it alone. DXC and ServiceNow have built this partnership precisely for that reason, so customers can benefit from what we're learning on the ground, deploying these capabilities inside our own enterprise before anyone else. 

The question isn't whether agentic AI will transform your enterprise. It will. The question is whether you'll be shaping that transformation or responding to it. 

Srini Sai is a customer-centric technology and business management professional with over three decades of broad international experience spanning enterprise applications, advisory and consulting, alliance management, supply chain, sourcing and procurement, and business development. As DXC's global leader of enterprise applications for its consulting and engineering services business, Srini drives the strategy and execution of DXC's enterprise application portfolio, helping customers navigate complex technology landscapes and unlock measurable business value. Connect with him on LinkedIn.