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DXC Contact Center Experience

Support your customers across their entire life cycle with our hybrid, digital-first contact center operations.

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Transform customer service

Call on our hybrid, digital-first contact center operations to transform the ways you engage with your customers:

Readily scale operations to meet surges in demand
Meet consumers’ digital demands with self-service and automation
Improve the bottom-line through proactive and personalized customer service
Increase sales conversions by delivering specifically tailored, relevant offers

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250+ million

customer interactions supported every year

99%

of customer service agents equipped for remote “work from anywhere”

languages supported

Experts and technology

DXC’s comprehensive suite of end-to-end contact center outsourcing solutions brings together advisory expertise, global operational delivery capabilities and technology delivered in a true cloud as-a-service model. Our customer service experts apply data-driven insights to improve efficiency and experiences. Our contact center specialists reduce cost through proactive, smarter engagement. Our domain experts champion trust and compliance with personalized service.

Virtual agents drove 80%+ first-contact resolution and deflected 40% of voice interactions to self-service at a large government agency

Increased sales conversions 25-30% and improved bottom line by 30%+

One DXC customer eliminated $20M+ in costs in 2020 through proactive and personalized customer service

Contact center success

Companies around the globe have benefited from our innovative, intelligent operations model. A digital frontline we deployed within days addressed significant spikes in patient queries for a leading healthcare provider. Data-driven insights delivered personalized, relevant offers for a high-tech firm. Another company eliminated $20 million in costs through proactive and personalized customer service.

Leverage our contact center experience and transform the ways you engage.

Customer stories

Explore more Customer stories

Wooden pier with white railings over calm water, Wilton Re, Contact Center Experience | DXC Technology Customer Story

Insurance

Wilton Re takes on insurance risk — profitably

Wilton Re relies on DXC’s technical expertise and full technology suite to administer insurance policies on an ongoing basis.

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Technology Services

Contact center transformation

Amazon Connect helps DXC transform contact centers to provide the agility and scalability needed to deliver a seamless digital customer experience.

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Insurance

Large Australian insurance organization

DXC moved a large regionally based Australian life insurance organization to a cutting-edge Amazon Connect cloud platform.

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Perspectives

Explore more perspectives

man talking into smartphone, Conversational AI, Contact Center Experience | DXC Technology Insights

Conversational AI transforms the insurance conversation

Conversational AI is automating customer service and consumer interaction in the insurance industry, providing capabilities to grow customer conversion and improve IVR authentication and call routing.

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laptop and coffee cup, to deliver value with digital agents, Contact Center Experience | DXC Technology Insights

How to deliver value in 90 days with digital agents

Make sure your digital agents are delivering value and customer service satisfaction right out of the gate.

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hands logging in to internet banking, the future of retail banking, Contact Center Experience | DXC Technology Insights

The future of retail banking: Frictionless, personalized, cohesive

The traditional retail banking sector must become more digital, harnessing reliable data and analytics to form new product lines, adopting automation for more efficient processes and establishing agility with risk/evaluation engines and core back-office platforms.

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