Hardware Asset Management Solutions

Accurate data supports better decision-making at all organizational levels. DXC’s Hardware Asset Lifecycle Management service module enhances asset management by aligning financial, contractual, procurement, device and inventory functions, and supporting IT Service Management (ITSM) processes. We ensure comprehensive visibility and control, and support strategic decision-making for budgeting, forecasting, and asset refresh and disposal. By tracking device movements and managing stock efficiently in the Hardware Asset Register, we maintain precise asset data, reducing CAPEX and OPEX costs and minimizing audit risks through continuous compliance and improvement.

DXC's data accuracy, for example, enabled one banking customer to avoid overspending $102,000 and improve IT policy compliance. 

With an accurate and current PC inventory, companies can prevent redundant purchases and maximize utilization. DXC’s PC Lifecycle Management service module ensures proactive, efficient and sustainable PC management, aligning with business needs. Our services support planning and forecasting of PC requirements, to aid in budget planning and procurement. We manage PC inventory, monitor provisioning processes and ensure efficient stock management. Regular audits, warranty and returns management, vendor coordination, support for PC refresh programs and secure data wiping and disposal are also included.

DXC's efficient stock management helped a manufacturer save $673,000 through effective utilization of 2,500 PCs from existing stock.

Optimizing asset utilization is critical for leased hardware. DXC’s Hardware Lease Tracking service module ensures seamless management, compliance and cost optimization throughout the hardware lease lifecycle. We maintain detailed lease agreement records, monitor milestones, ensure data accuracy and compliance, and manage end-of-lease processes, providing insights for financial management and device refresh plans.

As an example, DXC enabled a manufacturer to avoid $30,000 in excessive leasing charges by re-harvesting existing stock inventory.

Effective tracking of vendor contracts and warranty information minimizes out-of-pocket maintenance expenses. DXC’s Hardware Maintenance/Warranty Tracking service module manages warranty and maintenance contracts, streamlines maintenance schedules and optimizes hardware costs. We monitor contract terms, schedules and expirations; provide monthly reports; manage renewals to prevent lapses in support; and offer insights for financial management and device refresh planning.

In one case, DXC identified a process gap in the maintenance schedule for an integrated services customer and collaborated with OEMs to achieve 100% billing accuracy.

Continuous improvement of CMDB data quality ensures an accurate representation of IT infrastructure, supporting efficient operations and robust IT service management. DXC's CMDB Health Check service module delivers ongoing data quality remediation — identifying, correcting and preventing CMDB issues. We ensure data accuracy, completeness and reliability over time, which is crucial for IT service management and strategic planning. Automated gap identification, billing data validation, incident resolution support and CMDB health status reports are provided. In one instance, DXC improved asset inventory accuracy for a banking customer, resulting in $14,000 in monthly savings.

Maintaining accurate asset data reduces security risks and compliance issues, leading to cost savings. DXC’s Hardware Asset Management Insights service module uncovers key vulnerability data throughout the hardware asset lifecycle, and assists in forecasting and planning for end-of-life and end-of-support assets. We automate visibility into hardware assets' relationship with critical business services and identify dependencies to prevent disruptions during hardware upgrades or replacements. For example, DXC enabled an insurance customer to save $39,000 by identifying and facilitating the de-installation of 25 inactive servers.