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Support Services

Provide a digital-first support experience to efficiently resolve issues and help employees work without disruption.





Agility and insights define the modern support services experience 

In today's hybrid work environments, employees are looking for improved IT support experiences. To provide efficient and timely help to them, at an optimal cost, you need to adopt a digital-first support experience, complemented by site support including depot services, self-service IT lockers and vending machines.

DXC Experience Management

Transform and optimize the employee experience through real-time employee insights and intelligence to drive continuous improvement.

DXC Service Desk

AI-powered support desk provides a seamless experience to address IT issues quickly through a variety of support capabilities with a digital-first, always-on approach.

Solve complex challenges and gain a fast path to business value

DXC's Support Services empower employees with a consumer-like, personalized experience to resolve issues quickly and get more work done. Our digital support capabilities are powered by AI, automation, and predictive and proactive analytics to enable self-service, reduce manual processes and help employees work without disruption. We turn support services into an important driver that fuels business growth, rather than a high-priced cost center.

Employees want to focus on their work, not on IT support. Use the power of our advanced technology to promote that outcome.




How to succeed in the experience economy

Companies make their biggest investments in staffing, and those investments are at risk if IT can't diligently support the workforce. Businesses that recognize that the employee experience is an equity to be protected must focus on consistently delivering top-tier support services to create an energized, productive and loyal workforce.

Manufacturing

DXC helps O-I Glass create a modern technology experience for employees

Faced with the challenge of providing IT services to a global workforce in a simple and seamless fashion, the manufacturer deployed DXC UPtime™ Experience Platform to enable friction-free technology experiences for its employees.

Manufacturing

Konica Minolta evolves digital strategy with Office 365 DXC service desk support

DXC provides the imaging product manufacturer's 23,000 workers in Japan with 24x7 multilingual service desk support for Microsoft Office 365, delivering reliable and rapid incident response, preventive maintenance and stable service provisioning.

Banking and Capital Markets

Banco Galicia lowers costs, improves help desk support

Argentina’s largest private sector commercial bank outsourced its service desk to DXC, dramatically reducing unnecessary escalations of service tickets and inquiries. Bank employees needing technical assistance can seek support via multiple channels, including phone, email, web tickets and chat.

Put the employee experience first with a modern workplace

DXC is reinventing the workplace for employees with new tools to be more productive, including simplified and enhanced self‑service that eliminates cumbersome delays.

Get a true measure of the employee experience

Businesses must implement operational metrics and adopt subjective metrics to inform plans about the IT services they need to improve and optimize employee engagement.

Artificial intelligence takes on outsourcing

AI applications have immense potential for picking up business process, tech help desk and customer support, and other common outsourcing functions. Discover how to determine where AI fits in your business.

Partners and key collaborators

Amazon Web Services

Modernize, accelerate migrations and create cloud value with DXC and AWS. 

HPE

Unlock data value and drive innovative digital experiences with edge-to-cloud, as-a-service solutions.

Microsoft

Modernize and achieve tangible cloud and modern workplace business results with DXC and Microsoft.

ServiceNow

Automate and optimize workflows and processes to accelerate enterprise transformation with DXC and ServiceNow. 

Espressive

Empower the hybrid workforce with frictionless self-help from DXC and Espressive.