Customer Stories | July 8, 2025

Textron uses AI to standardize, streamline and improve IT services

In sectors like aerospace and defense, where uptime and coordination are critical, companies need IT systems that can handle services across highly distributed, regulated environments.

Textron is a multi-industry company behind powerful brands in aerospace, defense and consumer vehicles. With operations in 23 countries and 32,000 employees, the company needed a consistent, reliable, end-user support experience across its global footprint.

With DXC’s support, Textron transformed its IT support model with automation and AI. By introducing chatbots, self-service tools and smarter asset management, the company is resolving issues faster, improving service quality and creating a more agile, cost-effective workplace.