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DXC Insurance BPaaS

Rely on our mix of people and processes — and a modular, digital technology platform — to perform the full spectrum of insurance services, from new business acquisition to claims processing.

Meet changing customer expectations

Many insurers face significant costs associated with managing legacy platforms. On the other hand, insurers also need to launch new products quickly, enter new markets fast, reduce compliance risk, and scale to meet changing customer expectations.

13M
policies and contracts under administration
200+
conversions from legacy to modern platforms
6000+
insurance BPaaS specialists

Reach new efficiency levels

Our insurance business process services can help at both ends of the spectrum. We provide cost-effective alternatives for closed-block processing, particularly blocks of business running on expensive-to-maintain legacy systems. We can also help insurers reach new markets faster and support new distribution channels — such as digital — more effectively. Whatever your desired outcome, DXC has the expertise and experience to support your company’s growth initiatives and help you achieve new efficiency levels.


DXC is a licensed third-party administrator in the United States and Canada. In June 2021, DXC was granted an Australian Financial Services (AFS) license to deliver claims handling and settlement services aligning with the Australian Securities and Investment Commission (ASIC) obligations and requirements.


Proven results: DXC conversational AI solution increased self-service adoption rate by 40% in the first 90 days.

DXC named a leader and a star performer in Everest Group's P&C Business Process Provider PEAK Matrix® report

The report acknowledged DXC’s positions as leader and star performer in the P&C insurance market with its highest designated category.

Industry-leading expertise

DXC’s expertise is founded on a portfolio of market-leading, core insurance software. Our BPaaS operations include robotics for insurance process automation, self-service enhancements, mobility options, e-delivery, borderless workforce, as-a-service offerings and a cognitive contact center. In addition, we provide valuable insights for improved decision-making. Let us help you deliver better business results.

Capabilities

Business process services: Life and wealth

Accelerate growth and facilitate transformation, while reducing complexity and costs.

Business process services: Property and casualty

Increase speed to market with new products, simplify operations and reduce cost.

“We began with a strategy of outsourcing areas where we can leverage the expertise and continuing investment in core competencies of select partners. So it’s critical that our providers can work alongside us from the beginning of a transaction to the end.”

Enrico Treglia
Chief Operating Officer
Wilton Re

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Strategies for a pragmatic approach to AI in the insurance industry

While there is lot of hype around the possibilities of AI in insurance, there are important issues to consider that are specific to the highly regulated industry.
glass and steel structure

How BPS frameworks help insurers modernize and improve the customer experience

Shifting open- and closed-block processing to business process services frees insurers to focus on new ideas and markets.
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Cognitive computing: A powerful enabler of insurance customer service

Insurance process automation that augments human intelligence can improve customer satisfaction.

Partners and key collaborators

AWS

Reimagine insurance business processes in the cloud and create business value with DXC  and AWS.

IBM

Accelerate self-service adoption rates with DXC's conversational AI solution based on IBM Watson.

ServiceNow

Automate and optimize workflows and processes to accelerate enterprise transformation.

ABBYY

Move from task automation to hyper-automation using AI and other digital technologies.

Blue Prism

Unlock the power of human and digital workforce collaboration with an innovative intelligent automation platform.

AMELIA

Create connections with DXC's conversational AI services based on AMELIA's market-leading cognitive platform.