Customer

ZEISS

Location

Oberkochen Germany

Industries

Manufacturing

Offerings

Custom Applications

Partner

SAP

Customer Stories | September 24, 2025

ZEISS shapes the future of optics and innovation

Optics and optoelectronics are central to modern life, shaping how we see, understand and interact with the world. From medical imaging and semiconductor manufacturing to everyday eyewear, advances in precision optics drive progress across healthcare, technology and consumer industries.

These innovations not only improve the quality of life but also support breakthroughs that define the future.

But leading in this market requires more than technical expertise. Companies must be able to scale production globally and adapt IT systems to support both high-volume output and highly specialized products.

A clear vision for manufacturing needs

That was the challenge facing ZEISS, a global leader in optics and optoelectronics. The company produces an extraordinary range of products — from semiconductor manufacturing equipment and medical imaging technologies to eyeglass lenses for millions of people. Headquartered in Germany with a worldwide footprint, ZEISS must support production at both mass-market and specialty scale.

This diversity puts heavy demands on IT systems. An SAP platform that enables hundreds of thousands of eyeglass lenses daily also needs to support one-off specialty items like planetarium lenses or cutting-edge medical devices.

To keep operations running seamlessly, ZEISS relies on DXC for 24/7 managed services that underpin global manufacturing.

“24/7 coverage is essential for a global company," said Carsten Trapp, Head of Corporate IT at ZEISS. "Knowing that support is always there gives me confidence, but more importantly, it gives our people in production confidence that in case of any issue, help is at hand.”

A computer-assisted system for cataract surgery (Image Source: ZEISS)

The global optics and photonics market is projected to reach $1.2 trillion by 2030, fueled by demand in healthcare, semiconductors and consumer products.

Tailored IT for complex production

Together, ZEISS and DXC have built an application landscape around SAP that reflects the company’s unique needs. Beyond SAP, tailored tools and third-party systems give ZEISS control over complex workflows, while DXC’s proactive managed services reduce downtime and improve incident resolution. As Trapp notes, service has improved in speed of response and through predictive monitoring that prevents problems before they reach users.

By combining global reach with tailored IT support, ZEISS has created a foundation that enables continuous innovation and operational excellence.

Watch the video to learn more.

Results at a glance

24/7 managed services for SAP supporting diverse manufacturing processes
IT support spanning semiconductor technology, medical imaging and consumer optics
Scalable to both high-volume production and one-off specialty items

The big picture

ZEISS’s journey demonstrates how specialized enterprises can balance scale, complexity and innovation through resilient IT support. With DXC as a trusted partner, ZEISS ensures manufacturing systems keep pace with demand while minimizing risk and enabling breakthroughs.

Across the optics industry and other high-tech manufacturing sectors, organizations must deliver precision at scale while maintaining efficiency and reliability. DXC helps meet this need with managed services and industry expertise that unify platforms, reduce downtime, empower employees and free innovation to shape the future.