The HFS ServiceNow Services Horizons study focuses on facilitating large-scale transformation and innovation, not just software implementation and IT-centric use cases. Key aspects are transformational outcomes, industry-specific solutions, and innovative use cases.

The report examines the capabilities of 21 service providers and pure-play consultancies offering differentiated approaches to meeting clients’ transformation needs. This research assesses how well service providers help clients envision and deliver transformation outcomes, and includes detailed profiles of each service provider, outlining their placement, provider facts, and detailed strengths and opportunities.

Citing differentiators such as operationalizing cloud and ServiceNow transformation, the report identifies DXC's key asset as Platform X, which self-diagnoses and self-heals IT estates both on-premises and in the cloud, with expansion to Operational Technology (OT) projects. DXC has been an ESG launch partner and pioneering FSI with ServiceNow.

Download the HFS Horizons 2023 ServiceNow Services report.

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