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Site Support Solutions

IT support at your fingertips

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Ensure your employees have the support they need, wherever and however they need it, for the greatest efficiency and effectiveness

In today’s fast-paced digital world, businesses need reliable, face-to-face and personalized technical support to ensure seamless operations. DXC Site Support offers comprehensive services across onsite, virtual and mobile channels, including depot services, self-service IT lockers and vending machines. Our approach combines the latest in digital-first solutions with hands-on support to deliver unmatched IT assistance when and where you need it.

What's included

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Instant access

Our digital-first solutions are designed to reduce downtime with immediate access to core IT products.
Man providing remote support, Site Support | DXC Technology

Remote communications

We offer robust one-on-one digital and telephone communication support options.
IT expert arrives to help employee at her desk, Site Support | DC Technology

Onsite interactions

Get onsite assistance quickly from skilled dispatch and resident technicians.

DXC Site Support Features

Critical supplies are always within reach. Over 800 AI-enabled customer installations provide enhanced self-service, reduced cost of ownership and greater inventory accuracy.

Engage with our knowledgeable agents through chat, remote control sessions or phone calls.

This includes professional dispatch services that send the appropriately skilled technician to your location; resident VIP support for high-profile or complex issues; and walk-in support centers where users can get immediate assistance from our experts.

AI mobile technology using smart geo-routing means we get the right dispatch service personnel to the right location in the shortest amount of time, reducing 30% cost per contact.​

56 languages
supported by IT assistance
84% resolution
upon first contact
97% satisfaction
at walk-in centers

Who can benefit

Consider DXC Site Support for your business if:

  • You require 24/7 support options. 
  • You need experienced support teams to resolve issues accurately and efficiently, within set targets, to ensure maximum productivity and reduced downtime.
  • You operate in heavily regulated industries, such as finance and healthcare, and require support capable of providing solutions that adhere to your specific local or global policies.
  • Your role as an IT leader requires that you be updated throughout the life of an incident, ensuring satisfactory call resolution is achieved. 
  • You expect proactive recommendations for service improvements and participation in their implementation.

Why DXC

Leading businesses choose DXC for our global partner ecosystem, our dedication to ensuring we support your IT environment to the highest operational standards, and relentless focus on value. Here’s what you can expect when you work with us:  

Flexible options

DXC provides high-value IT support tailored to your needs, so you can drive employees to the right service channels quickly.

 

Global footprint

We have global IT support reach with a professional partner ecosystem and managed services professionals.

Expert talent teams

DXC has 5,300 IT support specialists and 7,700 certified technicians on staff.

glass bottles on manufacturing line, Site Support | DXC Technology Customer Story
DXC helps O-I Glass create a modern technology experience for employees

At O-I Glass, employees get questions answered in real time without requiring the assistance of human support agents, and the company is working with DXC on implementing kiosks and lockers where employees can pick up new PCs or other components themselves.  

Learn more

Commonly asked questions about Site Support

We provide detailed consumption reporting and tracking, enabling you to understand usage, spending and trends. Our systems ensure 100% accuracy in billing and inventory fulfillment.

Our digital Smart Lockers and integrated IT vending solutions offer 24/7 access to essential IT products.

Your opportunities are significant. With your findings you can:

1.     Better understand user segments and their needs so you can take preemptive measures for target segments.

2.     Engage key segments using the channels users prefer.

3.     Collect, analyze and share feedback with managers and teams so they understand employee sentiment.

4.     Once employee sentiment is measured, drive continuous service improvements through an ongoing feedback loop.

Have more questions? Meet with one of our experts to learn more.

FIND OUT HOW DXC CAN HELP YOU

Contact Us

DXC Technology (NYSE: DXC) is a leading enterprise technology and innovation partner delivering software, services, and solutions to global enterprises and public sector organizations — helping them harness AI to drive outcomes at a time of exponential change with speed. With deep expertise in Managed Infrastructure Services, Application Modernization, and Industry-Specific Software Solutions, DXC modernizes, secures, and operates some of the world’s most complex technology estates. Learn more on dxc.com.

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