AI-powered Service Desk Solutions

DXC's AI-powered IT service desk, equipped with advanced technologies such as Generative AI, automation, analytics and self-service help, enables your teams to focus on business imperatives rather than spending time trying to resolve tech problems, whether they are issues with routine tasks or higher-level difficulties. By streamlining IT processes, your workers will see their problems resolved faster and their downtime decreased. With a modern IT service desk, an issue that might normally require 15 minutes to resolve can instead be taken care of in 3 minutes.

End result: You’ll give your employees more time to service your customers and to work toward achieving your business’ strategic long-term vision. 

With our data-driven analytics, you’ll be able to quickly identify trends and areas for improvement, providing you the ability to take automated, proactive measures to prevent recurring issues. This will have the effect of reducing the total costs of operations and more efficiently — and cost-effectively — allocating IT resources. 

The digital assistant can be integrated into MS Teams for omni-channel support, and we can plug and play it into our customers’ ServiceNow instances. We also can build a standard microservice into AWS to process requests from email in-boxes to invoke chat or other digital services to reduce service desk contacts.