Taming IT Complexity: How AI-Powered MSI Models Are Reshaping India’s Digital Enterprises

IDC Spotlight Paper

In an era where enterprises are accelerating digital transformation, adopting AI at scale, and managing increasingly complex multi-vendor ecosystems, the role of IT leadership has never been more challenging. In late 2025, DXC Technology, in collaboration with IDC, convened exclusive roundtables in Mumbai and Delhi, bringing together leading CIOs and CTOs to discuss the realities of today’s technology landscape - from AI adoption and multi-cloud complexity to governance challenges and vendor sprawl.

This IDC Spotlight Paper captures the key insights from these discussions, combined with IDC’s research and DXC’s refreshed AI point of view. It explores how Master Systems Integrators (MSIs) are emerging as critical enablers - helping enterprises simplify operations, strengthen governance, and unlock innovation. Discover how organizations can tame complexity, accelerate transformation, and partner with trusted experts like DXC to build resilient, future-ready IT ecosystems.

Key stats

70% of Indian enterprises plan to increase IT outsourcing, while 54% aim to consolidate vendors to reduce operational complexity, making streamlined vendor management a strategic priority. As enterprises navigate growing IT ecosystem challenges, AIOps and master systems integrators are emerging as critical enablers for improving visibility, accountability, and innovation.

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