Pivotal moments | DXC Technology Customer Story

Customer Video Series | Updated on July 25, 2025

Pivotal Moments

At DXC, we’re proud to work with some of the world’s most iconic and forward-thinking brands as we help them solve complex problems, unlock innovation and prepare for what’s next.

Customer engagement is not a one-size-fits-all effort. It’s a dynamic journey shaped by shifting priorities, unexpected challenges and breakthrough ideas. Along the way are pivotal moments that inspire fresh thinking and shape the path to success.

This series celebrates those moments. Each video highlights a unique story of how our customers, together with DXC, are overcoming obstacles and driving meaningful change for their business—now and into the future. 

Customer Service Transformation with SAP Service Cloud for AGIG Video | DXC Customer Stories
Oil & Gas | July 25, 2025

AGIG steps on the gas for customer care 

For utilities, manual processes and disconnected systems can hinder customer care. With SAP Service Cloud, the Australian Gas Infrastructure Group was able to better support its 2 million customers by improving speed, accuracy and customer satisfaction.

“This partnership with DXC  helped us do more than just improve operations—it helped us deliver care and support to our most vulnerable customers,” said Stephanie Judd, Manager, Customer and Community Experience, AGIG.

Offerings: Consulting & Engineering Services; Custom Applications
Contact: Andrew Stone

Share the story

Textron uses AI to improve global IT support video | DXC Technology customer story
Aerospace & Defense | July 8, 2025

Textron uses AI to improve IT services

Uptime and coordination are critical in the aerospace and defence sector. By introducing chatbots and automation tools, Textron reduced service desk tickets by 20% leading to improved service quality and a more agile, cost-effective workplace.

“DXC is helping us bring innovation to our end-user services. Their expertise and experience are driving AI, ML and automation across our network and desktop space,” said John Waggoner, CTO, Textron.

Offerings: Consulting & Engineering Services; Modern Workplace
Contact: Don Wade Harden

Share the story

Astro uses data to redefine content delivery Video | DXC Technology Customer Story
Media | July 7, 2025

Astro harnesses data to redefine content delivery

Media companies need standout content and more personalized experiences. By reengineering its analytics platform and migrating operations to the cloud, Astro was able to deliver smarter, faster and more relevant entertainment experiences to its customers.  

“DXC has been instrumental in reengineering our analytics platform, helping us leverage the latest technology to better position ourselves for the next steps ahead in our journey”, said Mauro Di Pietro Paolo, CTO, Astro Malaysia Holding Berhad. 

Offerings: Consulting & Engineering Services; Cloud & IT Infrastructure
Contact: Adeline Chen

Share the story

Winning bids, powered by AI | DXC Technology Customer Story
Manufacturing | July 2, 2025

Generative AI solution cuts Ventia’s bid time from weeks to minutes

Competing for major contracts in essential services and infrastructure means producing tailored, high-quality bids under pressure. Ventia uses a generative AI tool that produces fast, accurate first draft bids. This cuts proposal time and frees teams to focus on client needs.

"Working with DXC helped us foster a culture of innovation, accelerate our development cycle and elevate overall project quality,” says Sam Ennals, Data and AI Manager at Ventia.

Offerings: Consulting & Engineering Services; Cloud & IT Infrastructure
Contact: Bastien Bouvier

Share the story

European Space Agency Pivotal moments Video | DXC Technology Customer Story
Aerospace & Defense | July 1, 2025

Taking AI to new heights

AI is a game changer on the ground and in outer space. The European Space Agency developed an AI platform that will allow it to build GenAI agents and other AI-powered solutions to efficiently access high volumes of documents and data.

“DXC is helping us to co-create and leverage our expertise in AI,” says Charles-Antoine Poncet, IT Portfolio Manager/Business Analyst, European Space Agency.

Offerings: Consulting & Engineering Services
Contact: Jos Driessen

Share the story

Carnival Cruise Line Selects DXC Technology to Power Technology Infrastructure | DXC Technology Customer Story
Transportation | June 24, 2025

Carnival enhances travel experiences with tech modernization

At a time when technology is giving travelers more choice and control, Carnival Cruise Line is modernizing its infrastructure to minimize technology disruptions and maintain seamless experiences for its six million+ guests per year.

“We found DXC coming back immediately with thoughts, solutions and brainstorming,” says Sean Kenny, SVP and CIO at Carnival Cruise Line. 

Offerings: Cloud & IT Infrastructure; Modern Workplace; Security
Contact: Michelle Claassen

Share the story

ISA Vias video
Transportation | June 4, 2025

ISA Vias uses digital twins to create smarter, safer roads

Technology has become an essential ally in optimizing road infrastructure management. For ISA Vías in Chile, innovations such as digital twins are being used to simulate emergency scenarios and optimize traffic flow without risk to people or traffic. 

"DXC's capacity to offer customized solutions, and its history of similar projects were determining factors," says Juan Bernardo Arenas, Director of Technology, ISA Vías Chile. 

Offerings: Consulting & Engineering Services
Contact: Axel Mayer

Share the story

United Airlines Modernization Video | DXC Technology Customer Story
Transportation | June 1, 2025

United Airlines improves travel above and below the wing

Flying nearly 5,000 planes each day across the globe while carrying ~500,000 passengers is a daunting task. That’s why United Airlines is modernizing its core infrastructure to ensure critical operations run smoothly.

“I think DXC was a great exemplifier of a true partner, focused on the customer experience as if it was their own," says Grant Milstead, VP of Digital at United Airlines. 

Offerings: Consulting & Engineering Services; Cloud & IT Infrastructure
Contact: Leon Redelinghuys

Share the story

United Airlines Mobile App Video | DXC Technology Customer Story
Transportation | June 1, 2025

United Airlines delights passengers with digital concierge app

A traveler’s journey is made up of many touchpoints. United Airlines built a series of mobile apps to access critical flight information, manage schedules for pilots and crew, and keep passengers informed every step of the journey.

"Together with DXC, we focused like a startup . . . . And that startup mentality hasn't changed while our partnership has just gotten stronger," says Grant Milstead, VP of Digital at United Airlines.

Offerings: Consulting & Engineering Services; Cloud & IT Infrastructure
Contact: Leon Redelinghuys

Share the story

Syngenta Video | DXC Technology Customer Story
Agrobusiness | May 8, 2025

Syngenta uses AI to feed the world

AI can unlock an enormous amount of information that can help farmers make smarter choices for their crops. The agriculture technology company Syngenta developed an AI system that provides real-time seed placement recommendations to help growers maximize yield and minimize waste.

“AI fundamentally changes how we can empower farmers in the field,” says Thomas Jung, Chief Data Officer at Syngenta. "I see DXC in more of the AI innovation work and really look forward to what we can do together."

Offerings: Consulting & Engineering Services; Cloud & IT Infrastructure; Modern Workplace 
Contact: Axel Mayer

Share the story

Man in hard hat inspecting warehouse shelves, Swyfft Insurance video | DXC Technology Customer Story
Insurance | May 5, 2025

Swyfft lowers insurance costs with AI

AI has become an indispensable tool for helping insurers cut costs and deliver better value to their customers.  The insurance company Swyftt addressed rising legal expenses and inefficiencies by deploying AI-powered tools like DXC Assure Legal and DXC Assure Legal Insight to achieve a 2x return on investment.

“The success of Assure Legal is amazing," says Beth Christian, Director of Casualty and Litigation, Swyfft. "It’s paying for itself at least twice over.” 

Offerings: Insurance Software & BPS; Consulting & Engineering Services
Contact: Chris Charlton

Share the story

View of supermarket shelves, Northeast Groceries Video | DXC Technology Customer Story
Consumer & Retail | April 30, 2025

Northeast Grocery unifies operations and saves $40M

When two U.S. grocery chains merged to form Northeast Grocery, the new company needed to unify its operations under a shared vision. This included updating its mainframe systems to pave the way for future growth and innovation. The result: $40 million in savings. 

“DXC will help us as we transition the way we work and operate today and into the future,” says Scott Kessler, EVP & CIO, Northeast Grocery.

Offerings: Consulting & Engineering Services; Cloud & IT Infrastructure; Modern Workplace
Contact: Kevin Sprow

Share the story

Two engineers in orange boilersuits at tunnel entrance, Ferrovial Video | DXC Technology Customer Story
Manufacturing | April 23, 2025

Ferrovial uses AI agents to improve safety and efficiency

Construction projects are often complex, with tight margins, intricate logistics and critical safety requirements. Using DXC’s AI Workbench platform, the infrastructure company Ferrovial was able to deploy more than 30 AI agents into daily workflows to boost efficiency, minimize risk and improve employee safety.

"Having partners like DXC, who are at the top of what they do, is key to staying competitive," says Javier Lázaro, Director of Digital Hub at Ferrovial. 

Offerings: Consulting & Engineering Services; Cloud & IT Infrastructure; Modern Workplace
Contact: Adolfo Perez

Share the story

Aerial view of residential neighborhood at dusk, Corvias Video | DXC Technology Customer Story
Manufacturing | March 14, 2025

Corvias puts military families first with SAP

Providing quality housing for our nation’s military and their families is no small feat. By moving its applications to SAP Cloud, Corvias can more easily manage the numerous financial transactions required to maintain and operate the thousands of homes it provides.

“DXC was like a breath of fresh air," says Shane Kilgore, VP of Technology at Corvias. "They brought order to chaos, a really sound methodology and very talented people to the table."  

Offerings: Consulting & Engineering Services; Cloud & IT Infrastructure
Contact: Alan Pine

Share the story

Lewis Hamilton in Ferrari Formula 1 race car, Ferrari Video | DXC Technology Customer Story
Automotive | December 9, 2024

Ferrari leads the future of driving in a human-machine world

Human-machine interfaces are revolutionizing the way we interact with our cars. Ferrari’s F80 supercar uses new HMI software that makes its in-car dashboards simpler and faster.

“Having partners like DXC, who are at the top of what they do, is key to staying competitive," says Ferrari race car driver Lewis Hamilton.  

Offerings: Consulting & Engineering Services; Cloud & IT Infrastructure
Contact: Karim Jaribi

Share the story

Australian coal plant conveyor belt at dusk, Whitehaven video | DXC Technology Customer Story
Energy | October 20, 2024

Whitehaven mines for success with SAP

Managing workforce data, operations and production is a challenge for any organization. The Australian coal producer Whitehaven successfully implemented a technology system for two acquired mine sites in record time.

“We chose DXC to support the technical side of the project due to their extensive experience in SAP implementation, application integration, and their strategic vision,” says Nick Zafiris, Chief Information Officer at Whitehaven.

Offerings: Consulting & Engineering Services; Cloud & IT Infrastructure
Contact: Paul Canterbury 

Share the story