DXC’s ServiceNow expertise earns Leader ranking in ISG’s 2025 report
ISG identifies DXC as a Leader in all categories in the U.S., Europe and APJ regions
The latest ISG Provider Lens™ Quadrant Report evaluates ServiceNow partners by their strengths and service portfolios. The report names DXC a Leader across all three domains — ServiceNow Consulting and Implementation Services, ServiceNow Managed Services and Innovation on ServiceNow — in the U.S., Europe and APJ.
Being classified as a Leader in this study reflects a provider’s comprehensive product and service offering, strong market presence and established competitive position. Leaders are recognized for their ability to consistently win business, drive innovation and maintain long-term stability.
DXC was specifically recognized for our GenAI integration, robust implementation capabilities, ITSM integration and our ServiceNow Center of Excellence.
Summary
DXC’s particular strengths in each category:
The ServiceNow Consulting and Implementation Services domain evaluates providers’ abilities to transform enterprise workflows across all portfolios and configure ServiceNow solutions. DXC has earned a leadership position in this domain, backed by 15 years of strategic partnership with ServiceNow, deep expertise in ITSM, ITOM and CSM, and a track record of over 7,200 global implementations.
- The ServiceNow Managed Services domain assesses ServiceNow partners' lifecycle support for maintenance, including monitoring, remote support, and centralized management of the Now platform®, workflows and applications. In this domain, DXC’s main strengths lie in our skilled talent and deep industry expertise. Through our dedicated ServiceNow Academy, DXC continues to invest in workforce development—reflected today in over 2,000 obtained certifications. This commitment, combined with our ability to assist clients in complex and industry-specific environments, helped DXC to be among leaders in the managed services segment.
- The Innovation on ServiceNow domain evaluates partners' creation and delivery of comprehensive offerings to promote innovation and digital transformation. DXC is recognized as a preferred ServiceNow Impact partner, leveraging deep industry expertise, proven implementation experience, and GenAI innovation to accelerate AI adoption and optimize technology performance for clients worldwide.
