“DXC Technology’s focus on employee experience management bolstered through investments in IPs, robust partnership network and heightened focus on emerging themes such as metaverse have contributed to its position as a Leader in Everest Group’s Digital Workplace Services PEAK Matrix® Assessment 2022 – Europe.” — Udit Singh, Practice Director, Everest Group.

Everest Group’s PEAK Matrix® for Digital Workplace Service Provider 2022 – Europe notes that the digital workplace services market is expected to continue on a strong growth trajectory as enterprises attempt to drive maximum value in the hybrid work model.

In this research, 22 digital workplace service providers were assessed. Everest describes digital workplace services Leaders as having highly balanced portfolios; showcasing a coherent vision; investing in technology and services capability development; focusing on talent empowerments and solution contextualization; being proactive in taking their innovations and next-generation service offerings to customers; and being increasingly focused on enhancing the workplace experience for end users.    

DXC delivers engaging employee experiences

Everest notes that DXC’s strong employee-experience-centric narrative and focus on XLAs is supported by investments in IP such as DXC’s UPtime Experience Platform. UPtime gives employees a simple way to interact with technology and harnesses automation, process efficiencies and global scale to continuously improve and innovate for customers. Everest cites statistics showing that by proactively automating incidents before issues come to users’ attention, DXC effectively eliminates more than 50% of incidents arriving at the service desk, increasing employee productivity by over 10% and employee satisfaction by over 14%.   

Additionally, Everest cites DXC’s integration of Qualtrics EmployeeXM experience management platform in its services for gathering continuous feedback from every employee experience to take the right actions to impact engagement, talent planning, productivity and innovation. Enterprises looking to implement metaverse-led solutions will find DXC relevant, given its recognition as an official sponsor for Microsoft HoloLens Mixed Reality Partner Program, Everest says.

Other DXC strengths noted in the Everest Group PEAK Matrix® Assessment for Digital Workplace Service Provider – Europe include:

  • Enterprises can benefit from its strong network with vendors such as Microsoft, Citrix and Dell, which strengthens its solutions.
  • Large enterprises spread across multiple geographies that are looking to outsource their end-to-end managed workplace services will find DXC suitable due to its vast scale and size.
  • Clients have appreciated the improvement in service delivery over the last 12-18 months.