How DXC Technology and Dell Technologies are transforming the digital workplace with agentic AI

Beneath all the digital bells and whistles meant to enhance productivity and improve user experience, today’s workplaces too often force employees to adapt to technology rather than the other way around. Use this new software. Learn this new system. Embrace this new tool. In many respects, employees face an unspoken ultimatum: adapt to new technology or be set adrift by it.

Yet the pace of technological change demands that modern workplace adoption be driven by design, not by duress – where unified solutions adapt to employees and how they work. Designing a workplace that truly works for the individual employee, regardless of their role, is at the heart of DXC’s Intelligent Workplace strategy. Recently, I highlighted this strategy during a panel discussion that my colleague Nina Gonzalez and I led at Dell Technologies World 2026. Alongside long-time partners like Dell, we’re building a future of work that’s productivity-focused and AI-powered — shaped by the experiences of the people it is designed to serve.

DXC’s services, Dell’s scale

Many enterprises, especially those operating at global scale, remain mired in legacy technology: disconnected vendors, fragmented tools, disparate workflows. Yet even within the most inefficient, friction-filled stacks, we see that employees are often deeply resistant to change — better the devil they know than the devil they don’t.

To achieve the speed of adoption and level of personalization the modern workplace demands, from service desk support to device management, organizations must move beyond siloed solutions toward unified ecosystems. This approach creates more cohesive employee experiences, accelerates change management, and lays the foundation for seamless collaboration with AI tools and agentic colleagues. The business impact is significant. Organizations have seen a 50% reduction in service desk calls, with 40% of issues resolved proactively and complexity cut by 60%, ultimately enabling each employee to reclaim approximately 15 hours per month.

Together with Dell, we’re reimagining these experiences entirely through the following capabilities:

• ‘Zero touch’ device management aligned to the Dell Lifecycle Hub

Device performance isn’t just a technology issue – it’s a productivity one, capable of draining hours from an employee’s week before IT ever gets the call.

Here’s what a better experience looks like: Say your PC is sluggish, apps are unresponsive, battery life is failing. You alert IT through your preferred channel and walk to a bank of smart lockers in the office where a replacement device is already waiting — seamlessly configured with your access, controls, and assets via a secure, cloud-based transfer. Your original device ships to Dell’s nearest global hub, gets serviced, and is frequently returned within 24 hours.

This is DXC’s Zero Touch device management in action. Powered by DXC’s services and AI-powered capabilities, it delivers a more economical IT model by minimizing both downtime and the need for costly on-site support, while empowering a more intuitive, ‘zero touch’ employee experience.

• Persona-based Device as a Service (DaaS)

Employee efficiency isn’t shaped solely by the PC itself, but by the configurations, refresh cycles, and support services that keep it performing properly. Together, DXC and Dell deliver a persona-based DaaS offering that optimizes operational costs without sacrificing user experience.

At its core, this service runs on DXC’s performance-based refresh capability, combining PC-level analytics and real-time telemetry to understand how devices are actually being used. This intelligence maps distinct personas, informed by unique work types and usage patterns, and determines refresh cycles tailored to individual employees rather than arbitrary timelines.

Think of it as preventive maintenance for your workforce: upgrades push automatically, failures get predicted and resolved before they occur, and no one loses a day of productivity to a device that should have been replaced two years ago. Organizations stop worrying about how many devices they’re managing or how to stretch their PC budgets.

Journey to agentic workplaces

When I imagine the workplace of the future, it’s IT lite: no chat chains, no email tickets, no remote sessions. Just devices continuously monitored. Bugs proactively fixed. Employees blissfully unaware. All enabled by AI working quietly in the background.

We’re getting there. This is the integrated, agentic environment DXC and Dell are creating together, one designed to adapt to a rapidly shifting workplace and, more importantly, to the people within it. Solutions that are personal by default, seamless by design, available wherever employees are, in whatever channels they choose to be.

That’s the intelligent workplace — smarter support, better experiences, problems solved.

Kelly Candler is a results-oriented, dynamic technology executive with 23+ years of progressive experience and a strong performance record in financial and industrial industries for leading global companies. As Vice President of Modern Workplace for Global Infrastructure Services at DXC, Kelly helps enterprises design strategies to modernize their workplace and drive productivity.