Border security technology modernization strengthening national security systems | DXC Technology Customer Stories

                                                                                                                                                                                                                                                     *The headquarters of the Home Office

Customer

UK Home Office

Location

London, United Kingdom

Industries

Public Sector

Solutions

Cloud & Infrastructure

 

Customer Stories | June 1, 2026

Public Sector Cloud Transformation at the UK Home Office

UK Home Office transforms passport services for a digital future - A seamless journey home starts behind the scenes

Every traveler expects a fast, secure, and frictionless return home. Delivering that experience goes far beyond what’s visible at the border – it relies on intelligent, resilient digital systems working flawlessly in the background.

Through a two-decade partnership, DXC Technology and the UK Home Office have transformed the passport service into a global benchmark for efficiency, scalability, and security.

Public sector cloud transformation improving secure digital services and scalability | DXC Technology Customer Story Video

"Working with DXC over the last two decades has helped us to transform the passport service into the gold standard that you see today. I would recommend and endorse DXC across the industry – partners with the scale, experience, and long-term commitment are fundamental to how we move forward.”

– Philippa Manley, Digital Services Director, Home Office.

Balancing security, experience, and constant change

Operating at the intersection of national security and public service, the Home Office must protect borders while meeting rising expectations for speed and convenience. At the same time, shifting government priorities demand continuous evolution — often under pressure to optimize costs.

A digital backbone built for scale and agility

DXC delivers the cloud platforms and infrastructure, powering the UK passport system. This modern foundation enables rapid development, seamless operations, and continuous optimization assuring a consistent, secure, and user-centric experience for millions.

Results at a glance

Where every journey meets confidence and care

Over the course of their partnership, DXC and the Home Office have:

  • Elevated the UK passport service to a global gold standard
  • Established resilient cloud platforms underpinning national operations
  • Enhanced public services while driving significant cost efficiencies
  • Enabled rapid response to evolving government priorities 

Setting the benchmark for modern public services

This collaboration highlights how the right combination of technology, expertise, and long-term partnership can transform critical national services — delivering both operational excellence and citizen satisfaction.

Evolving with every journey ahead

As priorities continue to evolve, the Home Office will further leverage DXC’s capabilities to strengthen security, enhance user experiences, and optimize costs — ensuring the UK remains at the forefront of digital border management.

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