Supporting excellence in European healthcare | DXC Technology Customer Story

Customer

Azienda Ospedaliero-Universitaria Policlinico Umberto I

Location

Italy

Industry

Public Sector Healthcare

Solutions

Cloud and Infrastructure Services

Customer Stories | October 28 , 2026

DXC modernizes infrastructure for Europe's leading university hospital

Supporting excellence in European healthcare

The Azienda Ospedaliero-Universitaria Policlinico Umberto I stands as one of Europe's largest university teaching hospitals, serving as both a premier medical institution and a center for clinical research and education. Like many healthcare organizations, Azienda Ospedaliero-Universitaria Policlinico Umberto I faced the critical imperative to modernize its IT infrastructure to support evolving patient care demands, regulatory requirements, and advanced healthcare applications.

The hospital recognized that their digital transformation goals required a partner with deep expertise in healthcare-specific IT challenges — a provider who understood that healthcare infrastructure needs differ substantially from those of other public-sector organizations.

DXC modernizes infrastructure for Europe's leading university hospital | DXC Technology Customer Stories

"Together with DXC, we have implemented an infrastructure that enables us both to comply with the operational continuity requirements and to support the dozens upon dozens of requests for managing specialized healthcare applications. DXC has therefore acted not merely as a contracted service provider, but as a true partner in activities that are essential to the hospital."

Dr.ssa Diana Gabriella Bruno
Responabile Sistemi Informativi (Head of IT systems) at Policlinico Umberto I

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Balancing innovation with mission-critical operations

University teaching hospitals operate in an exceptionally complex environment. Policlinico Umberto I needed to juggle dozens of specialized healthcare applications while maintaining unwavering operational continuity — a non-negotiable requirement in a setting where system downtime directly impacts patient care.

The hospital faced dual imperatives: achieving regulatory compliance with operational continuity requirements while simultaneously supporting the demanding demands of managing diverse, specialized medical applications. These challenges required more than a traditional IT vendor; they demanded a strategic partner who could navigate the unique intersection of healthcare delivery, regulatory demands, and technological innovation.

From vendor to true partner

DXC emerged as the ideal partner, bringing proven expertise in aligning IT solutions with the specific needs and challenges of healthcare institutions. Rather than imposing a generic infrastructure solution, DXC took time to deeply understand Policlinico Umberto I's mission and operational context.

"Together with DXC, we have implemented an infrastructure that enables us both to comply with the operational continuity requirements and to support the dozens upon dozens of requests for managing specialized healthcare applications. DXC has therefore acted not merely as a contracted service provider, but as a true partner in activities that are essential to the hospital," says Dr.ssa Diana Gabriella Bruno, Responabile Sistemi Informativi (Head of IT systems) at Policlinico Umberto I.

Solution: Infrastructure modernization that delivers

DXC implemented a comprehensive ICT infrastructure consolidation and modernization program specifically designed for Policlinico Umberto I's healthcare environment. The solution addressed the hospital's core requirements:

  • Regulatory Compliance: Infrastructure capable of meeting stringent healthcare regulatory requirements
  • Operational Continuity: Systems designed to ensure uninterrupted hospital operations
  • Application Support: Architecture supporting dozens of specialized healthcare applications
  • Strategic Partnership: An approach emphasizing collaboration and continuous improvement

Measurable results: From infrastructure to strategic impact

The results of DXC's partnership with Policlinico Umberto I extended beyond traditional IT metrics:

  • ICT Infrastructure Consolidation and Modernization: Streamlined, modern systems replacing legacy infrastructure
  • Strengthened Operational Continuity: Enhanced reliability and availability of critical healthcare systems
  • Improved Incident Management: Reduced operational risk and faster response to system challenges
  • Strategic Partnership Model: Ongoing collaboration enabling targeted, precise solutions

Deepening collaboration

The success of the initial engagement has catalyzed deeper collaboration.

Dr.ssa Bruno reflected on the expanding partnership: "Our collaboration with DXC has gradually become quite extensive. This enables us to identify solutions in a much more targeted and precise manner. They successfully immersed themselves in a context whose mission is to provide public services to a vast number of citizens, which ultimately includes all of us."

Policlinico Umberto I and DXC continue to build on this foundation, with the partnership serving as a model for how healthcare institutions can leverage IT modernization to better serve their communities while maintaining the highest standards of operational excellence and regulatory compliance.

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