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Glossary of AI terminology for business

Demystifying the AI lexicon


This artificial intelligence (AI) terms glossary lists the AI terminology that people at all levels in an organization hear on a regular basis, with explanations of their meanings provided in plain English first, and in enterprise context always. Here you’ll find a practical, comprehensive glossary of AI terms covering strategy, operating models, governance, MLOps/AIOps, agentic AI, GenAI, observability and more. Each entry defines the term, why it matters and how it shows up in real applications — from training data, quality and neural network choices, to large language model usage and generative AI safety.

By providing definitions of key AI terms, we aim to help leaders, developers and users alike across your technology and business teams avoid jargon, confusion and miscommunication. We hope this common AI language will foster clarity around AI topics to better align stakeholders, brief project teams, and ultimately feed into insights that deliver value to organizations.

A well-defined glossary of terms also provides transparency about our company’s AI ethos — the foundational principles that guide the way DXC develops AI solutions for our own business and for our customers. DXC believes such transparency is important to instilling greater confidence in AI outcomes.

Use the AI terms glossary to expand your own AI vocabulary and, in turn, to more effectively engage with your colleagues, partners, clients and other associates. Be sure to check back regularly as new terms are added to the page.




A

agentic AI for business process | Using AI “agents” to execute multi-step workflows... [read more]

AI agents for business | Production-grade software agents that complete tasks... [read more]

AI agents for business automation | Agents designed to automate repetitive, rules-heavy processes... [read more]

AI assistant for businessA general “copilot” that helps draft, summarize,... [read more]

AI business integrationEmbedding AI into existing systems... [read more]

AI center of excellence | A central team that sets AI standards, governance... [read more]

AI COE | Acronym for AI center of excellence... [read more]

AI COE meaning | A central team that sets AI standards, governance... [read more]

AI complianceEnsuring that AI meets laws and internal policies... [read more]

AI contextual governance frameworkGovernance that adapts controls to context... [read more]

AI data governancePolicies, roles, and processes that keep AI data... [read more]

AI data governance frameworkPolicies, roles, and processes that keep AI data... [read more]

AI enablementThe people, process, and tooling program that makes AI... [read more]

AI for business automationBroad use of AI to automate tasks and... [read more]

AI for business process automationAutomating multi-step processes with AI... [read more]

AI for business processesApplying AI to streamline operational workflows... [read more]

AI for IT operationsArtificial Intelligence for IT Operations: applying AI to... [read more]

AI for risk management | Using AI to detect and quantify risk... [read more]

AI frameworkA structured method/toolkit to build, evaluate, and... [read more]

AI generator for businessAn AI tool that produces business content... [read more]

AI governanceThe full system of roles, policies, approvals... [read more]

AI governance frameworkA blueprint (or set of blueprints) defining responsibilities... [read more]

AI governance framework componentsTypical building blocks: roles/committees, risk tiers... [read more]

AI governance framework diagramA visual or case study showing how... [read more]

AI governance framework exampleA visual or case study showing how... [read more]

AI governance frameworksA blueprint (or set of blueprints) defining responsibilities... [read more]

AI governance principlesFairness, transparency, privacy, security, accountability... [read more]

AI human in the loop | Human in the loop for artificial intelligence: [add definition]... [read more]

AI integration | Embedding AI into existing systems... [read more]

AI life cycleThe end-to-end phases of AI solutions... [read more]

AI lifecycleThe end-to-end phases of AI solutions... [read more]

AI lifecycle management | Processes and tooling to manage... [read more]

AI model governanceControls specific to models: documentation, validation, approvals... [read more]

AI model lifecycleThe lifecycle for individual models and how... [read more]

AI model lifecycle managementThe lifecycle for individual models and how... [read more]

AI model risk managementManaging risk of models themselves through... [read more]

AI operating model | How your company organizes roles (product owner,... [read more]

AI OpsArtificial Intelligence for IT Operations: applying AI to... [read more]

AI Ops meaning | Artificial Intelligence for IT Operations: applying AI to... [read more]

AI personal assistant for business | Enterprise-ready copilots tuned to a... [read more]

AI prompt managementGovernance for prompts (versioning, approvals,... [read more]

AI regulationLaws and rules (e.g., EU AI Act) that govern how AI is... [read more]

AI risk managementThe overall discipline of assessing and controlling... [read more]

AI risk management framework | Standardized processes, roles, and... [read more]

AI RMFAn AI Risk Management Framework: Standardized processes, roles, and... [read more]

AI security policy | Enterprise-grade security rules for AI systems... [read more]

AI strategy roadmap | A time-phased plan that sequences AI initiatives from discovery to scale... [read more]

AI voice agents for business | Voice-enabled agents for calls and voice UX... [read more]

AI voice assistant for businessVoice-first assistants for calls/voice UX with... [read more]

AIOpsArtificial Intelligence for IT Operations: applying AI to... [read more]

AI-OpsArtificial Intelligence for IT Operations: applying AI to... [read more]

AIOps definitionArtificial Intelligence for IT Operations: applying AI to... [read more]

AIOps meaningArtificial Intelligence for IT Operations: applying AI to... [read more]

AIOps observabilityObservability enhanced by AI... [read more]

AIOps ServiceNow |

AI-powered chatbotsChatbots that use AI to understand and respond... [read more]

AI-powered chatbots for businessChatbots that use AI to understand and respond... [read more]

artificial intelligence center of excellence | A central team that sets AI standards, governance... [read more]

artificial intelligence for IT operations | Applying AI to IT telemetry (logs, metrics,... [read more]

artificial intelligence for IT operations AIOpsApplying AI to IT telemetry (logs, metrics,... [read more]

artificial intelligence governance | The full system of roles, policies, approvals... [read more]

artificial intelligence life cycleThe end-to-end phases of AI solutions... [read more]


B

Bedrock prompt managementAWS-native prompt and orchestration governance built around... [read more]

Blueprint AIA reusable architecture (data, components,... [read more]


D

Databricks governanceData/AI governance capabilities on Databricks... [read more]

define AIOpsArtificial Intelligence for IT Operations: applying AI to... [read more]

define MLOpsThe practices and toolchain to build,... [read more]


E

ethical AIBuilding and operating AI that is safe, fair,... [read more]


F

Forrester AIOps | Typically refers to Forrester’s reports that score vendors on... [read more]


G

generative AI center of excellenceA CoE focused on GenAI patterns... [read more]

generative AI governanceGovernance tailored to GenAI risks... [read more]

generative AI governance framework | Governance tailored to GenAI risks... [read more]

generative AI lifecycleThe lifecycle adapted for GenAI... [read more]

generative AI operating model | An operating model adapted for GenAI: prompt and... [read more]

generative AI risk managementManaging GenAI-specific risks: harmful content,... [read more]

governance | The full system of roles, policies, approvals... [read more]


H

HITL | Human in the loop: A governance pattern where people review, approve, or... [read more]

HITL AI | Human in the loop for artificial intelligence: [add definition]... [read more]

HITL meaningHuman in the loop: A governance pattern where people review, approve, or... [read more]

human in the loop | A governance pattern where people review, approve, or... [read more]

human in the loop AI | Human in the loop for artificial intelligence: [add definition]... [read more]

human in the loop AI definition | Human in the loop for artificial intelligence: [add definition]... [read more]

human in the loop artificial intelligence

human in the loop definitionA governance pattern where people review, approve, or... [read more]

human in the loop LangGraph

human in the loop machine learning

human in the loop meaningA governance pattern where people review, approve, or... [read more]

human in the loop ML

human in the loop systems

human on the loop | A variation of "human in the loop." [read more]

human-in-the-loop

human-in-the-loop (HITL)

human-in-the-loop AI

human-in-the-loop AI definition

human-in-the-loop machine learning

humans in the loop

 


I

ISO 42001ISO/IEC AI Management System standard... [read more]

ISO AIShorthand for applying ISO guidance to... [read more]

ISO AI frameworkShorthand for applying ISO guidance to... [read more]

ISO AI risk managementAligning AI risk practices with... [read more]

ISO artificial intelligenceISO standards relevant to AI... [read more]

ISO/IEC 23894ISO/IEC guidance for AI risk management... [read more]

ISO/IEC 42001ISO/IEC AI Management System standard... [read more]

ISO/IEC 42001:2023ISO/IEC AI Management System standard... [read more]

IT risk controlSpecific technical/operational controls... [read more]


L

LangChain prompt managementDeveloper-first prompt templating and chaining inside... [read more]

Langfuse prompt managementAn open-source platform for tracing, evaluating, and... [read more]

LangGraph human in the loop

LangSmith prompt managementLangChain’s managed platform for prompt/version management... [read more]

life cycle | The end-to-end phases of AI solutions... [read more]

LLM prompt libraryA curated, versioned catalog of prompts/templates with... [read more]

LLM prompt managementGovernance for prompts (versioning, approvals,... [read more]


M

machine learning center of excellenceA CoE oriented to classic ML platforms... [read more]

machine learning governanceControls specific to models: documentation, validation,... [read more]

machine learning human in the loop

machine learning operationsAnother way to say MLOps: operating ML reliably... [read more]

machine learning ops | The practices and toolchain to build,... [read more]

Mattermost AI chatbot for businessChatbots that use AI and examples from Mattermost to... [read more]

Microsoft AI governance frameworkMicrosoft’s vendor playbook for building and... [read more]

ML life cycle | The equivalent lifecycle and management for... [read more]

ML lifecycle managementThe equivalent lifecycle and management for... [read more]

ML model lifecycleThe equivalent lifecycle and management for... [read more]

ML model lifecycle managementThe equivalent lifecycle and management for... [read more]

ML operations | The practices and toolchain to build,... [read more]

ML Ops | The practices and toolchain to build,... [read more]

ML Ops definition | The practices and toolchain to build,... [read more]

ML Ops meaning | The practices and toolchain to build,... [read more]

MLOps | The practices and toolchain to build,... [read more]

ML-Ops | The practices and toolchain to build,... [read more]

MLOps & AIOps | Machine learning and artificial intelligence operations... [read more]

MLOps definition | The practices and toolchain to build,... [read more]

MLOps explained | The practices and toolchain to build,... [read more]

MLOps meaning | The practices and toolchain to build,... [read more]

MLOps stacksTypical toolchains (feature store, training,... [read more]

Moogsoft AIOpsMoogsoft ingests alerts and metrics from... [read more]
 


N

NIST AI governance frameworkA neutral, U.S. standards body framework (voluntary) focused on... [read more]

non-human in the loop | A system that operates autonomously without requiring human... [read more]
 


O

operating model | How your company organizes roles (product owner,... [read more]

 


P

PagerDuty AIOpsIf you already use PagerDuty for paging and incident response... [read more]

PDPC model AI governance frameworkSingapore’s practical playbook for responsible AI... [read more]

predictive AIOpsUsing forecasting models to anticipate... [read more]

promptThe way enterprises author, version, test, govern, and promote... [read more]

prompt managementGovernance for prompts (versioning, approvals,... [read more]

prompt versioningTracking changes to prompts such as... [read more]


R

responsible AIBuilding and operating AI that is safe, fair, transparent,... [read more]

responsible AI certificationTraining/credentials and organizations advancing... [read more]

responsible AI definition | Building and operating AI that is safe, fair, transparent,... [read more]

responsible AI framework | A structured set of policies, roles, reviews, and... [read more]

responsible AI institute | Training/credentials and organizations advancing... [read more]

responsible AI platform | Tooling that enforces policies, evaluations,... [read more]

responsible AI policies | The rules and guiding principles used to... [read more]

responsible AI principles | The rules and guiding principles used to... [read more]

responsible artificial intelligence | Building and operating AI that is safe, fair, transparent,... [read more]

responsible generative AI | Responsible AI tailored to GenAI... [read more]

responsible machine learning | Responsible practices applied to ML models... [read more]

responsible ML | Responsible practices applied to ML models... [read more]

risk management | The overall discipline of assessing and controlling... [read more]


 


W

what are AIOps | Artificial Intelligence for IT Operations: applying AI to... [read more]

what are MLOpsThe practices and toolchain to build,... [read more]

what does AIOps stand for | Artificial Intelligence for IT Operations: applying AI to... [read more]

what does MLOps stand forThe practices and toolchain to build,... [read more]

what is AI enablement?In practice, it means giving teams the skills, rules, and... [read more]

what is AI Ops | Artificial Intelligence for IT Operations: applying AI to... [read more]

what is AIOps | Artificial Intelligence for IT Operations: applying AI to... [read more]

what is AIOps? | Artificial Intelligence for IT Operations: applying AI to... [read more]

what is HITL | Human in the loop: A governance pattern where people review, approve, or... [read more]

what is human in the loopA governance pattern where people review, approve, or... [read more]

what is human in the loop AIHuman in the loop for artificial intelligence... [read more]

what is machine learning operations | The practices and toolchain to build,... [read more]

what is ML OpsThe practices and toolchain to build,... [read more]

what is MLOpsThe practices and toolchain to build,... [read more]

what is MLOps? | The practices and toolchain to build,... [read more]

what is responsible AIBuilding and operating AI that is safe, fair, transparent,... [read more]

what is responsible AI?Building and operating AI that is safe, fair, transparent,... [read more]




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