ASEAN enterprises are setting the pace for AI transformation, but scaling remains the challenge. DXC helps organisations bridge the gap between ambition and execution, moving AI from promising pilots to measurable business outcomes.
9 in 10 (88%)
believe AI will fundamentally change their businesses (compared to 79% globally)
Top 3
expect AI to be fully automated in the next 3 years, in cybersecurity and threat detection (64%), customer experience (57%) and IT (56%)
Across industries, organisations are investing heavily in AI, yet many struggle to realise meaningful results due to structural gaps and common patterns. AI initiatives are often launched in silos, with unclear ownership across business and IT. Data is often not ready for real-world use cases, and there are concerns about risk, cost and control. As a result, progress slows, business value is difficult to measure, and impact remains limited.
The issue is not the technology itself — it’s how AI is structured, governed and scaled across the enterprise.
These are the structural gaps that prevent AI from delivering measurable value at scale:
AI initiatives span multiple teams without clear ownership or decision authority. Decisions are slow, funding is fragmented, and outcomes are not tied to business performance. When addressed, AI becomes a business-owned capability with clear accountability, faster execution and measurable impact.
Concerns around reliability, compliance, cost and control limit adoption beyond low-risk use cases. This prevents AI from scaling into critical processes and creates uncertainty around risk and cost. When addressed, AI can be deployed confidently with full visibility, compliance and control.
AI is introduced without redesigning workflows, roles or responsibilities. Adoption remains low and expected productivity gains do not materialise. When addressed, work is structured around human and AI collaboration, enabling efficiency and scale.
Data is fragmented, inconsistent or not aligned to business use cases. This leads to poor model performance and slow implementation. When addressed, data becomes accessible, governed and usable in real-time contexts.
AI initiatives remain in pilot phase without a path to scale. This results in no repeatability, no enterprise adoption and no clear ROI. When addressed, AI is deployed at scale with measurable business outcomes.
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