NelsonHall names DXC an Advanced Digital Workplace Services Leader

In its Advanced Digital Workplace Services 2025 report, NelsonHall has identified DXC as a Leader in the Overall market segment. This market segment reflects DXC’s overall ability to meet future client requirements as well as deliver immediate benefits to its digital workplace services clients, according to the NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analysis.

The global digital workplace services market was worth approximately $47 billion in 2025 and will grow to reach over $50 billion by 2029. DXC is focused on AI-powered modern workplace solutions that make it easy for employees to get their job done and be more productive; drive efficiency in their delivery through self-healing and a focus on predictability; and gain intelligent support and an enhanced experiences, NelsonHall says in the report. Copilots and agents, for example, provide real-time insights to improve workflow efficiency, while employees enjoy 24/7 personalized support with an AI-enabled digital assistant. 

NelsonHall points to DXC’s Experience Cube that provides experience and operational data to inform experience analytics, a portal for employees to access all workplace IT services and automated workflows for digitalized employee journeys.   

AI and analytics power

NelsonHall calls out a number of factors as DXC's advanced digital workplace services strengths. These include:

• Investment in IP and accelerators, including the UPtime platform and conversational AI with UPtime digital assistant, Agile Service Desk (ASD), Field Tech Accelerator, automation assets and AI-powered voice and chat translation
• Evolving UPtime AI capabilities into a broader platform as a client entry point for all DXC GIS capabilities across workplace, cloud & infrastructure, and security
• Dedicated M365 Copilot consulting and advisory services, inclusion advisory workshops, M365 Copilot use case development, deployment, and CoEs. 
• GenAI advisory services in support of GenAI end-to-end lifecycle, including consult AI, build AI, operationalize AI and govern AI
• Digital experience analytics framework to identify, track, monitor, and update key metrics in support of holistic experience across the enterprise
• GenAI-as-a-Service offerings and developing new product lines enabled by GenAI

Future outlook

NelsonHall notes that it expects to see increased traction for DXC in a number of areas based on clients' evolving needs. Clients seeking to expand Copilot extensibility across their enterprises may be interested in DXC growing its  services in that area, including Workday for HR as an example. And as clients increasingly look for the orchestration of their tools and services under a single pane, with intuitive dashboards that provide real-time insights, their attention may be caught by DXC's continuing investment in UPtime, further expanding AI capabilities to provide a unified platform with a single entry point across services.

"We’re proud to be recognized by NelsonHall as we continue to raise the bar for workplace technology experiences," says Kelly Candler, Global Modern Workplace Offering Lead, DXC Technology. "By re-imagining the customer experience, DXC delivers services that remove friction, simplify complexity, and adapt to how employees actually work — helping organizations boost productivity, strengthen security and improve business outcomes. Continued investment in automation, agentic services and our AI-powered experience platform underpins this approach and fuels our commitment to workplaces that are adaptive, resilient and centered on an end-to-end unified employee experience."