DXC’s ServiceNow expertise earns Leader ranking in ISG’s 2025 report

ISG identifies DXC as a Leader in all categories in the U.S., Europe and APJ regions

Grey and white rendering of a map, ISG Provider Lens report April 2025 | DXC Technology

The latest ISG Provider Lens™ Quadrant Report evaluates ServiceNow partners by their strengths and service portfolios. The report names DXC a Leader across all three domains — ServiceNow Consulting and Implementation Services, ServiceNow Managed Services and Innovation on ServiceNow — in the U.S., Europe and APJ.

Read the U.S. Report

Read the Europe Report

Read the APJ Report

Read the Press Release

Being classified as a Leader in this study reflects a provider’s comprehensive product and service offering, strong market presence and established competitive position. Leaders are recognized for their ability to consistently win business, drive innovation and maintain long-term stability.

DXC was specifically recognized for our GenAI integration, robust implementation capabilities, ITSM integration and our ServiceNow Center of Excellence.

Summary

DXC’s particular strengths in each category:

  • The ServiceNow Consulting and Implementation Services domain evaluates providers’ abilities to transform enterprise workflows across all portfolios and configure ServiceNow solutions. DXC has earned a leadership position in this domain, backed by 15 years of strategic partnership with ServiceNow, deep expertise in ITSM, ITOM and CSM, and a track record of over 7,200 global implementations.

  • The ServiceNow Managed Services domain assesses ServiceNow partners' lifecycle support for maintenance, including monitoring, remote support, and centralized management of the Now platform®, workflows and applications. In this domain, DXC’s main strengths lie in our skilled talent and deep industry expertise. Through our dedicated ServiceNow Academy, DXC continues to invest in workforce development—reflected today in over 2,000 obtained certifications. This commitment, combined with our ability to assist clients in complex and industry-specific environments, helped DXC to be among leaders in the managed services segment.
  • The Innovation on ServiceNow domain evaluates partners' creation and delivery of comprehensive offerings to promote innovation and digital transformation. DXC is recognized as a preferred ServiceNow Impact partner, leveraging deep industry expertise, proven implementation experience, and GenAI innovation to accelerate AI adoption and optimize technology performance for clients worldwide.

ServiceNow Consulting and Implementation Services

“DXC Technology has doubled its ServiceNow certifications and experts in the AP&J region with an outstanding CSAT of 4.83. It has made significant progress in acquiring new clients and boosting year-over-year revenue in the region.”

Ashwin Gaidhani

Download APJ report

ServiceNow Managed Services

“DXC Technology offers the ServiceNow Professional Services suite and ServiceNow Impact, an AI-powered solution designed to help reduce client time to value and maximize return on investment.”

Tapati Bandopadhyay

Download U.S. report

Innovation on ServiceNow

“DXC Technology has a long-standing partnership of 15 years with ServiceNow, which has evolved into an impactful force through co-innovation and co-creation of new and secure GenAI- and agentic AI-based industry solutions.”

Ashwin Gaidhani

Download Europe report