NelsonHall names DXC a Leader in Cognitive and Self-Healing IT Infrastructure Management Services

NelsonHall has named DXC Technology a Leader in its NEAT vendor evaluation for Cognitive & Self-Healing IT Infrastructure Management Services in the Overall market segment.

Identifying DXC as a Leader in the Overall market segment “reflects DXC’s overall ability to meet future client requirements as well as delivering immediate benefits to its IT infrastructure management services clients,” the report states. See Overall chart below.

Following are excerpts from the report.

Overview

DXC provides cognitive and self-healing IT infrastructure management services across cloud and infrastructure services through HyperAutomation and DXC Platform X™.

HyperAutomation is a DXC program that runs across delivery centers promoting pervasive automation, change, and culture. It is a robust vehicle for enabling improvements through automation, lean, and analytics to deliver value internally and to clients by automating manual processes, and lean improvements including process standardization. It also focuses on operational stability, reducing incidents and improving SLAs and ways of working to free up time for more focused activities.

These improvements are driven through two interconnected streams; the first is “inside out” improvements, including grassroots innovation, which are conceptualized and delivered within an account. The next stream is an “outside in” approach identified through technology roadmaps and using automation deployed globally (e.g., Platform X bot seeker).

DXC Platform X is an AIOps-enabled delivery platform designed for NoOps, which selfdiagnoses and self-heals IT estates on-premise and in cloud environments. Its services and solutions aim to improve standardization, governance, visibility, and automation for cost efficiency and UX/CX. Its ML models analyze system and application data, identify problems, and launch or recommend bots. Engineers can view visualizations, validate recommendations, and trigger automation. Bots resolve problems and take proactive actions to prevent issues, and DXC utilizes Dynatrace and ServiceNow to monitor and manage IT estates. The client environment utilizing Platform X includes analytics & engineering, applications, security, cloud infrastructure and ITO, and modern workplace.

Strengths

• Investment in IP and accelerators, including Platform X and supporting use cases, capability persona roadmaps, Intelligent Document Processing, runbook and deployment automation, and Dynatrace monitoring and observability. In addition, DXC is investing in process mining, predictive intelligence models, and decision analytics
• Investment in strategic applications across ESG (Green Ops, emission insights, and risk management) and in collaboration with ServiceNow
• Integrated delivery model across all layers of the stack (apps, platform, and infrastructure), including dedicated DevSecOps and site reliability engineering resources
• A strategic business group in collaboration with ServiceNow, including dedicated ESG joint offerings and GTM
• Expanding AI, analytics, and ML capabilities
• Large IT infrastructure services client base across multiple sectors
• Extensive partner ecosystem and dedicated practices (particularly Microsoft, ServiceNow, GCP, Infinia ML, Dynatrace, and AWS) supporting Platform X
• Investing in industry-specific GTM offerings with hyperscalers
• Global cloud footprint across multiple industry verticals.

Strategic Direction

DXC Technology is looking to expand its cognitive and self-healing IT infrastructure management services capabilities through the following initiatives over the next 12–18 months:

Investing in IP and accelerators 

Investments in the Platform X roadmap for 2023–4 in support of key themes of driving revenue per client, enhancing functionality for delivery efficiencies, reducing costs, and maintaining security include:

• Edge: integrating Dynatrace into the ITO layer, utilizing its data features, combining with historical automation capabilities, and co-innovating. DXC will also invest across runbook automation and deployment automation
• Applied Intelligence: investing in process mining capabilities for DXC and clients and predictive intelligence models, incorporating Dynatrace as a new data source. Also, decision analytics help clients and service lines to focus on the correct areas through databacked decisions
• Strategic Applications: investing in ESG/green operations, next-gen ESG emission insights, and apps around risk management security
• Intelligent Document Processing capability in partnership with Infinia ML, expanding AI capabilities
• Increasing capabilities across agile, DevSecOps, and SRE to accelerate innovation
• Expanding self-healing, AI/ML, and automation capabilities to enable clients to recover from Ransomware attacks quickly
• Increasing the ecosystem of third-party tools to drive further automation use cases.

Strategic business group investments

With ServiceNow, working collaboratively to develop use cases to solve specific client problems and developing POCs. This includes service operations workspace/Now mobile. It also includes process optimization, new ways of working, and ITSM Pro/performance analytics.

DXC has a dedicated strategic business group that utilizes DXC consulting in collaboration with ServiceNow. DXC is also developing an ESG offering in collaboration with ServiceNow, providing an ESG data intelligence and reporting solution. This includes a metrics map, competitive compare, and emissions analysis and benchmarking.

Investing in digital reskilling

• Investing in and developing a workforce with digital-generation skills and introducing new talent-sourcing models, including full-stack engineer capabilities. Other initiatives include digital badging in support of automation skills
• Investing in the DXC internal university master program to develop skill sets across nextgen data scientists, analytics, and cloud engineers, and increasing trained resources through the DXC Automation Academy
• Utilizing global innovation and delivery centers (GIDCs) to enable skills and certifications that do not fall into the remit of the everyday role (i.e., reskilling existing IT infrastructure personnel with new skills such as cloud technologies) and supporting new projects to upskill resources further
• Deploying lean techniques and creating a lean culture and mindset throughout DXC Technology
• Scaling DevSecOps across tools, architecture, processes, and operating models.

Outlook  

In support of cognitive and self-healing IT infrastructure management services, DXC invests in IP and key strategic partnerships that enhance Platform X. This is further supported by its HyperAutomation program running across DXC delivery centers, promoting pervasive automation and driving change and culture.