Reinvent business processes for better outcomes

Modernize your operations to a digital business model with business process services that improve the customer experience, optimize business processes, lower costs and increase agility. 

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DXC Insurance BPaaS and BPO services help you optimize and transform your operations, lower costs, increase agility and open new channels for growth. Our people, technology and best practices improve and automate highly complex business processes across front, middle and back offices — while facilitating customer experience transformation.

We modernize your operations with digital capabilities, agile processes and data-driven insights to help you achieve better outcomes, greater operational efficiency and faster growth. Tap into our deep experience in insurance, banking, and finance and accounting, and rely on our hybrid, digital-first contact centers to unify your end-to-end business processes. 


13,000+ DXC business process experts support 225 customers in 100 countries


250M+ customer interactions managed each year in 28 different languages


13M insurance policies and contracts administered by DXC, and 80M loans processed annually


Expert services provided from 35+ delivery locations, and DXC is a licensed third-party administrator in the United States and Canada


Offerings

Insurance BPaaS

Accelerate growth and advance transformation initiatives while reducing complexity and costs with the help of our people, processes, insurance technology and industry-leading conversion practices.


Cards, Payments and Lending

Modernize bank operations and deliver business outcomes through our core banking solutions, including card, payment and loan processing, with our digitally driven BPO solutions.  


Finance and Accounting

Reinvent your operational framework across finance and accounting with our expert services to reduce cost and risk, increase automation and compliance, and optimize working capital for growth.


Contact Center Experience

Enable your business, transform customer experience and gain efficiency across the customer life cycle with virtual agent services and data-driven insights from our hybrid, digital-first contact center operations. 

“We began with a strategy of outsourcing areas where we can leverage the expertise and continuing investment in core competencies of select partners. So it’s critical that our providers can work alongside us from the beginning of a transaction to the end.”

Enrico Treglia
Chief Operating Officer
Wilton Re

Insurance

Wilton Re

See how Wilton Re harnessed BPaaS to enable growth strategy through its acquisition of insurance blocks.

Banking and Capital Markets

NatWest Group

DXC reinvented the bank's legacy process to reduce risk and boost compliance, avoiding £50 million annually in fraud losses.

Travel, Transportation and Hospitality

National Transportation Authority (NTA)

NTA turned to DXC for personalized, streamlined contact center services in support of its integrated ticketing system.

Digital agents: Easing the panic in cyber incident response

How proactive digital agent services provide a first line of cyber defense and calm nerves.

Knowledge transfer is the key to business process outsourcing

If done right, knowledge transfer will not only lead to a seamless transition of the business processes, it will also identify opportunities for process reengineering.

Watch customer satisfaction soar with simplified interface to data

Promote customer experience transformation with a single CSR interface that streamlines professionals’ interactions with back-office systems.

Partners and key collaborators

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