DXC Inks Deal to Accelerate F&B Giant Jollibee Foods Corporation’s Digital Transformation Journey
DXC’s comprehensive suite of IT solutions helps JFC further streamline digital transactions to evolve customer experience and drive business growth
Manila, Philippines, August 17, 2023 — DXC Technology (NYSE: DXC), a leading Fortune 500 global technology services provider, has secured a five-year contract with Jollibee Foods Corporation (JFC), one of the world’s largest restaurant companies, to modernize its applications and accelerate its digital transformation for growth over the next five years.
As part of the agreement, DXC will deliver IT infrastructure and solutions including Applications and Outsourcing, Modern Workplace, Data and Analytics, Artificial Intelligence (AI) to support JFC’s network of over 3,200 stores in the Philippines as well as some select sites in North America and Europe, Middle East, Asia, and Australia (EMEAA). The customization of these solutions empowers JFC to smoothly navigate its rapid expansion and operational complexities across the Asia-Pacific, Americas, and EMEAA regions.
A turnkey device-as-a-service, with a nationwide store support solution from DXC, will enable JFC to immediately set up a stable and efficient in-store technology platform for any new or existing restaurant. The platform’s proven stability will give employees clear oversight of a system that helps them deliver consistently great dining experiences to customers. The solution will also allow JFC to achieve greater operational efficiency, and increased productivity.
JFC employees will enjoy more efficient and streamlined workflows enabled by greater automation and analytics. Manual business processes will be replaced with easy-to-understand user dashboards that provide crucial insights for informed decision-making. Employees will now be able to use a new chatbot to access information regarding their service catalogue, end-user devices, and office facilities.
To preempt possible issues and ideate practical improvements for day-to-day operations, JFC can now also design virtual models of its stores and warehouses anywhere in the world and run detailed simulations to study performance.
"We take pride in providing the highest standards of food quality, service, and cleanliness to our customers. DXC has been an essential partner in our journey to evolve the quality of service that JFC customers have come to expect and appreciate over the years. This expanded partnership reflects our shared vision of digital transformation at scale, aimed at delivering delightful experiences to our customers," said Joseph C. Tanbuntiong, Chief Business Officer, Jollibee Group.
"We are delighted to extend our partnership with JFC, and continue to propel JFC's digital evolution, delivering best-in-class experiences to both customers and employees. DXC is committed to helping JFC surpass expectations and establishing new industry benchmarks," said Seelan Nayagam, President Asia Pacific, Middle East & Africa, DXC Technology.
Since 2017, DXC has played a pivotal role in implementing all essential IT services for JFC, providing a convenient one-stop-shop experience for its employees. By significantly reducing performance-related incidents and system downtime that can hinder operations, DXC has helped enhance effective governance of JFC’s business processes across markets.
About DXC Technology
DXC Technology (NYSE: DXC) helps global companies run their mission-critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private, and hybrid clouds. The world’s largest companies and public sector organizations trust DXC to deploy services to drive new levels of performance, competitiveness, and customer experience across their IT estates. Learn more about how we deliver excellence for our customers and colleagues at DXC.com.
Jollibee Foods Corporation (JFC, also known as Jollibee Group) is one of the fastest-growing restaurant companies in the world. Its mission is to serve great-tasting food and bring the joy of eating to everyone through its 16 brands operating over 6,500 stores across 34 countries. JFC recently launched its global sustainability agenda dubbed Joy for Tomorrow, strengthening its commitment to sustainable business practices. Visit www.jollibeegroup.com to get the latest updates on JFC.
All statements in this press release that do not directly and exclusively relate to historical facts constitute “forward-looking statements.” These statements represent current expectations and beliefs, and no assurance can be given that the results described in such statements will be achieved. Such statements are subject to numerous assumptions, risks, uncertainties and other factors that could cause actual results to differ materially from those described in such statements, many of which are outside of our control. For a written description of these factors, see the section titled “Risk Factors” in DXC’s Annual Report on Form 10-K for the fiscal year ended March 31, 2023, and any updating information in subsequent SEC filings. No assurance can be given that any goal or plan set forth in any forward-looking statement can or will be achieved, and readers are cautioned not to place undue reliance on such statements which speak only as of the date they are made. We do not undertake any obligation to update or release any revisions to any forward-looking statement or to report any events or circumstances after the date of this report or to reflect the occurrence of unanticipated events except as required by law.