This report presents an assessment based on Everest Group’s annual RFI process for the calendar year 2022, interactions with leading P&C Insurance BPS providers, client reference checks, and ongoing analysis of the P&C Insurance BPS market.

The report acknowledged DXC’s positions as leader and star performer in the P&C insurance market with its highest designated category, noting the following:

  • DXC’s current focus for its P&C insurance BPS offering centers around a strong platform-led approach via its proprietary DXC Assure platform integrated with a digital partnership ecosystem that also includes multiple InsurTechs and an end-to-end coverage of the value chain, especially for niche areas such as the Lloyd’s market, flood, and workers’ compensation claims.
  • In terms of recent market traction, DXC has doubled down on its presence in the Lloyd’s market by signing a major transformation deal that is also linked to the ongoing Blueprint 2.0 agenda. Additionally, its integrated IT+BPS approach is translating into modern deals with start-up insurers or new product units on the back of Assure platform. DXC has also simultaneously enhanced its presence in the North American region and has now expanded its footprint in Canada.
  • From a forward-looking perspective, DXC will enhance its focus on the mid-tier insurance market including carriers and other intermediaries such as MGAs, which remains an underserved enterprise market to date. As reference clients have also appreciated DXC’s service quality including communication and resource availability as well as its flexibility to engage in new tasks and improvement opportunities, DXC stands to further expand existing relationships and continue its growth streak. 

Learn more about DXC Insurance BPaaS and BPO