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Digital employee experience improves with virtual AI assistant | DXC Modern Workplace

DXC UPtime™ Experience Platform

Centralize, personalize and optimize the employee experience


 

DXC UPtime, our Experience Platform, empowers your workforce and drives productivity with centralized AI-driven workplace services, so your employees can interact with technology in an easy and intuitive way. Our consumer-like, user-friendly platform delivers a personalized, friction-free technology experience for your workforce, enables IT to seamlessly and proactively address their needs and measures employee sentiment to drive continuous service improvement.

Employees have access to UPtime on desktop and mobile devices, ensuring easy connectivity and providing instant access to essential services and knowledge anytime, anywhere.

 

20%+
reduction in IT incidents
40% - 65%
ticket deflection
15+ hour
increase in monthly productivity gain per user
10% to 30%
decrease in total cost of ownership

O-I Glass employees enjoy a modern technology experience

With DXC UPtime Digital Assistant, O-I Glass employees get questions answered in real time without requiring the assistance of human support agents.

 


The main ingredients for a friction-free technology experience

UPtime Experience Gateway

Empower employees with a consumer-like platform for personalized access to services and knowledge, ensuring omni-channel support for accessibility from any device, anywhere they need it.

UPtime Marketplace

Provide employees with a centralized, modern storefront where they can order devices, IT peripherals, furniture, and more. Benefit from robust integration with multiple suppliers, configurable catalogs, approvals, and enterprise reporting capabilities.

UPtime Device Management

Proactive monitoring and problem resolution to improve end user experiences, grading each user's interaction to boost productivity across the enterprise.

UPtime Digital Assistant

Automate incident resolution to eliminate manual intervention, providing faster responses to end users, reducing costs, and resolving over 70% of user inquiries more efficiently.

UPtime Experience Analytics

Gain a 360-degree view of the workplace to derive real-time insights and intelligence by implementing meaningful Experience Level Agreements (XLAs) to measure employee sentiment and perception, enabling continuous service improvement.



DXC applies AI to foster an always-on digital ecosystem | DXC Modern Workplace

Overcome productivity killers in the enterprise

Promote efficiency for your workforce by applying advanced technologies, including artificial intelligence, and fostering an always-on digital ecosystem that is available to workers anytime and anywhere with the help of the DXC UPtime Experience Platform.
DXC delivers an employee-centric environment with centralized AI-driven workplace services | DXC Modern Workplace

Carrying out a mission to enhance the employee experience

DXC UPtime™, our Experience Platform that provides centralized AI-driven workplace services, plays a big part in our journey to delivering an employee-centric environment and get fully to "Digital DXC."
DXC provides a true measure of the employee experience | DXC Modern Workplace

Get a true measure of the employee experience

Rethink your approach to experience management to boost employee retention and business competitiveness. The DXC Experience Cube methodology helps companies harness the opportunity to support continuous improvement by leveraging end-to-end views of experiences.

Partners and key collaborators

Microsoft

Modernize and achieve tangible cloud and modern workplace business results with DXC and Microsoft.

Qualtrics

Enable businesses to improve their employee experiences through real-time employee insights and intelligence.

RemoteHybrid

Maximize workforce productivity and satisfaction with a cloud-based procurement platform providing a one-stop marketplace for business essentials.

Espressive

Empower the hybrid workforce with frictionless self-help from DXC and Espressive.

1E

Remove friction from IT operations and improve compliance, reduce costs and deliver a personalized digital experience for every user.