“High-calibre plenary sessions and panel discussions, engaging and insightful breakout sessions with industry peers, and good networking opportunity. The conference was very, very well organised.”
8:45 a.m. – 9:45 a.m. | Breakfast and networking
Start your day with coffee and conversations! Join fellow executives and members of the DXC team for an informal breakfast. We’ll exchange ideas and build connections, all before sessions even begin.8:45 a.m. – 3:00 p.m. | Assure Smart App Studio
Join DXC experts in the Assure Smart App Studio, our innovation hub for building intelligent, business-driven applications that streamline processes and deliver measurable impact. In this collaborative space, you will learn more about existing apps and share ideas for future ones. Ask questions, provide feedback or view a demonstration tailored to your business needs.10:00 a.m. – 11:30 a.m. | Welcome and Keynote
Carolyn Barnick, Director, Customer Marketing, DXC TechnologyJoe Benson, Global Product Leader, Self-Insured and Legal, DXC Technology
Jenna Colman, Global Offering Leader, Assure Smart Apps, DXC Technology
Ross Leotta, Group Insurance Manager, Kelsian Group
Carole Tokody, Chief Executive Officer, Southern Cross Travel Insurance
Neil Trussler, Global Product Leader, Integral, DXC Technology
Larry Williams, Area Vice President, Sales, CRM, ServiceNow
Nicole Williams, Quality Assurance Leader, Marsh
Join us for an inspiring keynote that unveils the latest product innovations designed to help insurers accelerate business outcomes today, while preparing for what’s next. Through product demonstrations and customer success stories, we’ll explore how AI-driven solutions are transforming operations, enhancing agility and driving growth in a rapidly evolving market.
11:30 a.m. – 12:00 p.m. | Networking Break
12:00 p.m. – 1:00 p.m. | General session | Agentic AI: From experimentation to controlled adoption
Bill Pieroni, Global Growth and Strategy Executive, Insurance Software & BPS, DXC TechnologyThis session will explore how insurers are moving from experimentation with AI into more controlled, scalable adoption. Drawing on customer experience, it will examine where AI is already delivering value, from document interrogation to workflow automation, and where organisations continue to face challenges around governance, integration and risk.
1:00 p.m. – 2:30 p.m. | Lunch and broking roundtable: Future-ready broking
Hosted by Paul Richmond, Global Product Leader, Broking, DXC TechnologyOver lunch, connect with peers and DXC experts to explore practical ways to create more efficient, connected broking operations. Discuss opportunities to streamline submissions, onboarding, policy administration, renewals, compliance and servicing while balancing innovation with governance and human oversight. Share your experiences and ideas, learn from others and explore how connected workflows can create greater capacity for higher-value client engagement and growth.
Lunch and claims roundtable: Modern claims, better outcome
Hosted by Joe Benson, Global Product Leader, Self-Insured and Legal, DXC TechnologyContinue the conversation over lunch with peers and DXC experts as you explore practical ways to modernise the claims lifecycle. Discuss how digital intake, AI-assisted triage, workflow automation, operational insights and human expertise can improve service, productivity and claims outcomes across self-insured, state scheme and general insurance environments. Bring your questions and perspectives to exchange ideas, build connections and identify insights you can put into action.
Lunch and life roundtable: Modernisation without disruption
Hosted by Neil Trussler, Global Product Leader, Integral, DXC TechnologyModernisation doesn’t have to mean replacing the core. Over lunch, explore practical ways life insurers can improve policy administration, operational efficiency and customer experience while minimising disruption. Discuss how software, BPO expertise and AI-led innovation can unlock new capabilities, reduce process debt and change the economics of modernisation. Exchange perspectives with peers and DXC experts and uncover ideas for moving forward with greater confidence.
