“High-calibre plenary sessions and panel discussions, engaging and insightful breakout sessions with industry peers, and good networking opportunity. The conference was very, very well organised.”
8:00 a.m. – 9:00 a.m. | Breakfast and networking
Start your day with coffee, cuisine and conversations that will fuel your morning!9:00 a.m. – 9:15 a.m. | Welcome
Dr Michael Neary, Managing Director ANZ, Insurance Software, Claims Management and BPS, DXC TechnologyJoin us as the formal agenda for our executive forum begins. During the opening remarks, you’ll learn what to expect from the forum, as well as how to make the most of our time together.
9:15 a.m. – 10:15 a.m. | General session | Keynote
Ray August, President, Insurance Software & BPS, DXC TechnologyAnd guests
Delivering on our commitments to meet you where you are and act based on your feedback, DXC Insurance Software & BPS is continuing to invest in areas that help you maximize the value you receive from your DXC solutions. Through product demonstrations, customer stories and engaging discussion of market dynamics, Keynote will explore results and achievements from the past year, along with DXC’s strategic vision for the future.
10:15 a.m. – 11:15 a.m. | General session | Agentic AI: The intelligence architecture that will redefine insurance
Bill Pieroni, Global Strategy and Growth Leader, Insurance Software & BPS, DXC TechnologyThe insurance industry is undergoing a once-in-a-generation transformation driven by agentic AI—intelligent systems capable of adaptive, self-directed decision-making across the value chain. As early adopters accelerate past lagging incumbents, the gap between capability maturity levels grows into a structural divide, reshaping cost models, customer experiences and competitive dynamics. This session will showcase practical, high-impact examples of AI in underwriting, claims and benefits, and outline what it takes to transition from automation to orchestration. The presentation addresses strategic imperatives and real-world execution paths through the lens of 5 key questions:
- What is agentic AI, and how does it differ from conventional automation or machine learning approaches?
- In what ways can agentic AI reinvent core insurance capabilities?
- What are the risks of failing to fully leverage agentic AI?
- How does agentic AI enable structural cost reduction, improved margins and scalable growth?
- What technology, talent and governance elements are essential to successful AI transformation?
11:15 a.m. – 11:45 a.m. | Networking Break
11:45 a.m. – 1:00 p.m. | Breakout session | Broking keynote: DXC’s digital advantage for future-ready broking
Bob James, Chief Executive Officer, VeloneticPatrick Molineux, Vice President, Global Offerings, Insurance Software & BPS, DXC Technology
Steve Reid, Global Product Leader, Broking, DXC Technology
Discover how DXC, the leading provider of broking software and business process services in the London Market, is bringing its unrivalled expertise to Australia and New Zealand. With modern, ACORD-aligned solutions, DXC is helping brokers globally prepare for Blueprint Two, facilitating seamless digital processing into the London Market. Built on AWS and pre-integrated with partners including ServiceNow, ASG ADEPT and mea Platform, DXC is ready to transform broking with connected, future-ready technology. Join this session to learn more!
Breakout session | Integral keynote: Transforming together
Neil Trussler, Global Product Leader, Integral, DXC TechnologyJoin this session to explore how we are supporting your transformation journey through new and enhanced solutions and services. During this session, we will demonstrate recent innovations to support your business priorities and discuss how your feedback has influenced these developments. Whether you are considering a transformation to DXC Assure Integral, or looking to extend your heritage solution, you will learn how DXC can help support your business priorities.
Breakout session | Claims keynote: Modern solutions for claims and risk management
Joe Benson, Global Product Leader, P&C Insurance, DXC TechnologyWith deep expertise in the claims market, DXC is excited to announce Assure Risk Management, a holistic, configurable solution that joins caring industry experts with SaaS technology and AI-enabled business processes to manage the entire claims lifecycle. Join this session to learn how DXC can help you improve the claimant experience, reduce process debt and achieve operational success with unmatched flexibility and insight.
