JM Family Enterprises, a $22.8 billion diversified automotive and services company, tackled this question head-on. With subsidiary businesses spanning across vehicle distribution, processing, and financial and retail services, the company faced growing pressure to work faster and smarter without piling on complexity. Routine tasks in areas like application support, identity management and security operations were time-consuming, error-prone and creating unnecessary risks.

And automation quickly became a clear priority.

JM Family turned to its trusted partner of more than 14 years: DXC. Together, the teams designed and delivered a managed services model for robotic process automation (RPA) to ensure that JM Family’s automation estate remained reliable and scalable. The cloud-based platform service included:

• 12x5 monitoring of RPA bots
• Daily operational reviews
• Automated ticketing and alert resolution
• Standardized change management
• Environment updates and release management

This robust framework created a foundation for continuous improvement and seamless operations across JM Family’s digital landscape.

The impact of this collaboration was clear. Within three years, JM Family achieved 100% compliance with service level agreements for both response and resolution targets in RPA services. More than 100 automations were deployed across multiple business units, delivering:

• 65% productivity savings
• 45% cost reduction
• 4,000 hours saved annually

Through proactive incident management and preventive maintenance, the company benefited from enhanced business continuity and released more than 20 service enhancements that further streamlined operations.

Reflecting on the impact of the partnership, Ismail Jamal, ITS Delivery Lead, JM Family noted, “DXC’s commitment has transformed what was previously manual and time-intensive into a far more efficient and manageable operation.”