AI Glossary: Agentic AI




agentic AI for business process

Using AI “agents” to execute multi-step workflows (plan → call tools/APIs → check → escalate) under guardrails and human oversight to cut cycle time and errors.


AI agents for business

Production-grade software agents that complete tasks (support tickets, QA testing, onboarding) by orchestrating enterprise data and tools with audit trails and SLAs.


AI agents for business automation

Agents designed to automate repetitive, rules-heavy processes end-to-end while routing exceptions to people and learning from outcomes.


AI voice agents for business

Voice-enabled agents for calls and voice UX (sales, service, IT helpdesk) with compliance recording, redaction, and handoff to human agents.