Care Coordination

DXC Assure Risk Management

All-in-one solution providing return-to-work services utlising claims management and technology for self-insured companies in Australia. 

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The only holistic and configurable solution that provides self-insurers with the people, the processes and the technology needed to manage the care, the costs and the entire claims lifecycle​ for injured employees.​ 

In the self-insurance market, rising healthcare costs, growing regulatory complexity, and mounting pressure on return-to-work outcomes have created strong demand for innovation, particularly in the Australian market, where employers are seeking smarter, more efficient ways to manage employee care and compliance.

What's included

Industry Professionals

From decades of experience, we understand that the optimal claims process makes a big difference to both recovery and retention.

People and Technology

Specialised teams supported by the right tools to provide the best service for injured workers.

AI-enabled business processes

Automation of claims workflows, mitigation of operational risks, improved compliance and health and safety tools.
SaaS Technology

SaaS Technology

End-to-end, persona-based claims and risk management system featuring document automation, dashboards and AI throughout the claims process to help improve outcomes.

DXC is well positioned to support self-insured organisations in transforming their return-to-work claims process. DXC offers more than 40 years of industry expertise and is the trusted partner of choice for 21 of the top 25 insurers. As the leading provider of core insurance systems, DXC continues to innovate—helping insurers reduce complexity and costs across more than 1 billion policies processed on DXC software. 

 

Assure Risk Management Features

  • Worker Case Management & Triage: Highly trained industry professionals ensure workers receive the right support at the right time. Focus is on proactive case management to streamline recovery and improve outcomes.  

  • Payroll Deductions & Payments: Ensures compliance while delivering a seamless experience for employees through accurate and timely deductions and payments. DXC offers deep expertise in payroll processes and employer obligations.  
  • Return to Work Program: Dedicated Return to Work specialists, skilled in guiding employees back into the workplace, provide tailored support to facilitate safe and sustainable reintegration. 
  • Claims Outcomes: Delivers optimal outcomes for both employers and employees. With decades of experience, DXC approaches every step of the claims journey with care, ensuring quality service and compassionate support.  
  • Regulatory compliance: Assists with navigating difficult and time-consuming regulatory requirements 

  • DXC Assure Risk Management provides a comprehensive system to streamline and automate your entire claims process.
  • Our cloud-based software delivers a single solution for managing all risk and claims processes, from incident to back to work.
  • Sentiment Analysis: Analyzes 100% of claimant calls to assess quality and detect signs of distress. This provides rich insights into claimant experiences, enabling continuous improvement and empathetic engagement.  
  • Contact Centre Services: DXC’s contact centre is purpose-built for claims management, designed to deliver exceptional service and support throughout the claimant journey. 
  • Data analytics and reporting: Leverage business analytics and reporting to help determine claims outcomes, initiate preventative actions to negate the need to file the claims in the first place, and continually improve the way you do business. 
  • Fraud monitoring, text messaging and Intelligent Document Processing enabled to help improve, security, communication and quality outcomes  
99.5%
availability with SaaS enabled solution
86%
reduction in document processing time
100%
of claimant phone interactions monitored by sentiment analysis

Why DXC

Self-insurers choose DXC Assure Risk Management to manage the entire claims lifecycle and get employees safely back to work and back to life, with experienced industry experts, SaaS technology and AI-enabled business processes.

People

DXC provides specialized teams of experts with unparalleled insurance knowledge that can support injured workers all aspects of the claims lifecycle.

Process

DXC’s AI-enabled business processes automate claims workflows, help mitigate operational risks and provides effective health and safety tools.

Technology

DXC’s SaaS technology provides an end-to-end, persona-based claims and risk management system featuring document automation, sentiment analysis, dashboards and Gen AI throughout the claims process.

❝ While cost savings are possible from self-managing claims, self-insured organizations require the same efficient management processes as full stack insurers to protect against leakage and ensure successful returns to work. Risk management operations can realize benefits by leveraging AI to drive efficiencies and using care experts who can help employees return to work sooner.❞


Nathan Golia
Senior Analyst, Celent

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Partnerships

DXC delivers Assure Risk Management services alongside leading partners and key collaborators.

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Hosted claims processing system drives efficiencies at The Black Car Fund

The claims processing system at The Black Car Fund was getting increasingly balky. The operators injury compensation fund needed a new solution. What the company found not only streamlined operations, but also made it possible to migrate to AWS and simplified the job of application modification without requiring custom development.

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DXC Technology named a leader by Everest Group in the Claims Management Systems for Property & Casualty Insurance

DXC Technology is honored to have been recognized by consulting and research firm Everest Group as a Leader among property and casualty insurance solution providers for digital claims.

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Assure Platform Explained: Patrick Molineux on Transforming Insurance Operations

Commonly asked questions about DXC Assure Risk Management

DXC Assure Risk Management is a holistic, configurable solution that joins caring industry experts with SaaS technology and AI-enabled business processes to better deliver essential employee care, achieve quicker return-to-work outcomes for injured employees and optimize processes.

Working with 21 of the top 25 global insurance carriers and as a key technology partner for the London Markets, DXC is well placed to support the self-insured industry with our technology solution, and dedicated specialist teams. 

The preferred method of hosting is with DXC in the Assure cloud. Customer can take advantage of easy upgrades and receive all the benefits of being in the cloud (security, scalability, flexibility, etc.).  

Have more questions? Meet with one of our experts to learn more

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DXC Technology (NYSE: DXC) is a leading enterprise technology and innovation partner delivering software, services, and solutions to global enterprises and public sector organizations — helping them harness AI to drive outcomes at a time of exponential change with speed. With deep expertise in Managed Infrastructure Services, Application Modernization, and Industry-Specific Software Solutions, DXC modernizes, secures, and operates some of the world’s most complex technology estates. Learn more on dxc.com.

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